Installation manual

General description IVX 128
A.2
•
911 alert
— Provides immediate line access if any station with line access dials
9 1 1
to report
an emergency; sends a message via the serial port indicating the start date, time, station num-
ber and end-time of the 911; also sounds a warning tone at the operator station and displays,
for example:
911 CALL FROM
X102 JOHN JAMES
Voice mail features
•
16 built-in voice mail ports
— These are
in addition to
the up-to-128 possible call-processing
ports; thus, you may build the system to its maximum for call-handling without having to bal-
ance voice mail needs versus call-handling needs.
•
Highest-grade voice quality
(64-kilobit/second sampling) for voice mail and other storage of
voice messages.
•
Eight message-on-hold recordings
— Among these are three prerecorded tracks; also supports
live entry.
•
Off-premises message delivery
.
•
Urgent messages
— Can deliver higher-priority messages first.
•
Several different mailbox types
, including group, broadcast, informational, cascade paging
and Q & A.
•
Message Recycle Bin
(undelete) — Remembers, and can restore, each mailbox’s 10 most re-
cently deleted messages
•
Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
•
Quick Move
™
— Records a conversation into another user’s mailbox.
•
Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
Auto attendant features
•
Six levels, 100 branches
— Allow you and your customer to set up a more caller-friendly answer-
ing environment, including a company directory.
•
Virtually unlimited call routing
— Includes off-premises transfer, pager notification, more.
ACD features
•
Routes calls within designated departments for quickest possible call answering.
•
Uses Digital Feature Phone display
to provide up-to-the-second information on queues and
wait times.