Installation manual

IVX 128 Function 1: System parameters
D.3
Fun c tion 155: ACD wrap timer
This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this
function is turned off, agents cannot place their stations in Wrap Mode (see User’s Guide, ACD
Agent).
Range:
5–600 seconds (
0
for no limit).
Default:
0 (no limit).
Function 156: Cell phone delay
When one uses a cellular phone or cordless phone to pick up messages, this usually requires the
user to move the phone away from the ear frequently in order to press command keys, making the
user miss some portion of the next prompt. This function adds additional delay before the playback
of system prompts during remote message pickup or message pickup from an analog station
(this
does not affect Digital Feature Phone message pick up).
The value is in seconds.
Range:
0.0–5.0.
Default:
1.0.
Function 16: Recording alert
When using the live recording feature to record an outside call, the system can be set to play a
short beep tone every 15 seconds to indicate to both parties that recording is in progress.
Default:
Disabled.
Important:
IN
MOST
JURISDICTIONS, IT IS PERMISSIBLE TO RECORD A CONVERSATION IF ONE OF THE TWO
PARTIES IS AWARE THAT IT IS BEING RECORDED. HOWEVER, ESI TAKES
NO
RESPONSIBILITY AS TO
ITS LEGALITY IN
ALL
JURISDICTIONS. IT IS THE RESPONSIBILITY OF THE INSTALLING COMPANY AND
THE END USER TO DETERMINE AND FOLLOW THE APPLICABLE STATE AND LOCAL LAWS REGARDING
RECORDING OF CONVERSATIONS.