Installation Manual 0450-0074 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names. Copyright © 1999–2002 ESI (Estech Systems, Inc.).
Table of contents General description............................................................................................................. A.1 Hardware overview/installation............................................................................................ B.1 Testing TAPI..........................................................................................................................................................................B.20 Proceeding to use TAPI.........................
(This page included for pagination purposes only.
IVX 128 General description General description IVX 128 (IVX stands for Integrated Voice Exchange, while the 128 indicates the system’s maximum number of call-processing ports) is an advanced business telecommunications system that includes not only phone service but also voice mail, an automated attendant, automatic call distributor (ACD) and computer integration. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room.
General description IVX 128 • 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report an emergency; sends a message via the serial port indicating the start date, time, station number and end-time of the 911; also sounds a warning tone at the operator station and displays, for example: 911 CALL FROM X102 JOHN JAMES Voice mail features • 16 built-in voice mail ports — These are in addition to the up-to-128 possible call-processing ports; thus, you may build the sys
IVX 128 Hardware overview/installation Hardware overview/installation IVX cabinet components consist of: • Base Cabinet I • Main board • Memory Module • One port card (configured with 612, 684, A12, D12 or DLC12 card) • External wallmounted transformer • Base Cabinet II • Expansion board • External wallmounted transformer • Up to two port cards • Configured with a D12, A12, 612, 684 or DLC12 card • Expansion Cabinets (optional) • Up to two port cards • Configured with a D12, A12, 612, 684 or DLC12 card
Hardware overview/installation IVX 128 Wall-mount transformers With three or fewer port cards, Base Cabinet I requires a 3-amp transformer (supplied). With four to seven Port Cards, Base Cabinet I requires a 5-amp transformer and Base Cabinet II a 3-amp transformer. Base Cabinet I is shipped with and uses a 3-amp wall mount transformer to support up to three port cards (Base cabinet I and an Expansion Cabinet).
IVX 128 Hardware overview/installation Digital Feature Phones The IVX Digital Feature Phone is equipped with speakerphone, 32-character LCD display, and both fixed and programmable feature keys. Phones connect to the cabinet via standard two-wire twisted pair. TAPI Phone The TAPI Phone is an optional version of the Digital Feature Phone.
Hardware overview/installation Example: IVX 128 Seven port cards are installed, including one T1-configured DLC12 card and standard loop lines as shown below. Only 72 stations can be installed; i.e.: 126 minus (6 + 6 + 6 + 24 + 0 + 6 + 6) = 126 minus (54) = 72 The last 12 stations on Card #7 cannot be used. Port card Card type Lines installed Stations 1 684 6 12 2 684 6 12 3 612 6 12 4 DLC12 24 12 5 A12 0 12 6 612 6 12 7 612 6 0 54 72 TOTAL B.
IVX 128 Hardware overview/installation Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 1950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: • The airflow vents on the IVX case must be free of obstruction for proper cooling.
Hardware overview/installation IVX 128 Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.) FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
IVX 128 Hardware overview/installation Regulatory information Dominion of Canada Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Technical Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Hardware overview/installation IVX 128 Hardware installation Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power. The location should be no further than 1,000 feet from the farthest station. Ambient room temperature must be 400 –800 (F.
IVX 128 Hardware overview/installation Opening the cabinet The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the topcenter of the cabinet and is secured by a retaining screw. To remove the lid: 1. Remove the retaining screw and depress the release tab at the top of the cabinet. 2. Rock the lid back from the top. 3. Lift and pull the lid free from the slots in the bottom of the cabinet.
Hardware overview/installation Expansion Cabinet installation The Expansion Cabinets provide for the expansion of each base cabinet with two additional port cards. Each houses up to two port cards that are connected via ribbon cables through the opening in the back of the expansion cabinet to the base cabinet. To install an Expansion Cabinet: 1. Wear a grounding strap and avoid unnecessary movement while 2. 3. 4. 5. 6. 7. 8. handling the circuit boards. Unplug the power to IVX.
IVX 128 Hardware overview/installation Port card installation Adding or replacing port cards will require the system to be taken out of service. Wear a grounding strap and avoid unnecessary movement while handling the circuit boards. Main Card 1. Unplug the power supply to IVX. 2. Two port cards may be installed in Base Cabinet II and in each expansion Port Card 3 Port Card 2 Port Card 1 cabinet — one above the other. Each is ribbon-cabled to the port card (or main board) directly below it.
Hardware overview/installation IVX 128 LED functions The unit's various LEDs are designed to provide visual feedback as follows: Power LED The Power LED is located on the top-right side of the cabinet and is illuminated when power is being applied to the system. This LED blinks periodically to indicate that the main processor is operational. Port LEDs The Port LEDs are located above their respective amphenol connectors on the right side of the cabinet.
IVX 128 Hardware overview/installation External connections Grounding instructions IVX grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or higher). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).
Hardware overview/installation IVX 128 MOH port The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a standard 1/8″ monophonic mini-jack, used for loading custom MOH recordings or for playing live music-on-hold from an external source such as a radio or CD player. Serial ports Two standard DB9 serial connectors are located on the side of the cabinet. Use a standard shielded serial cable, DB9-to-DB9, for printer-to-computer (this is usually male-to-female).
IVX 128 Hardware overview/installation External paging device connection A dry contact overhead-paging device can be connected to the system through the first port card's 66 block. The overhead paging port is fixed (located on the main board) as extension 199 for programming purposes and user access. Audio connection The audio pair is connected to the 66 block at terminal 33 and 34. The pair’s impedence is 600 ohms.
Hardware overview/installation IVX 128 CO line connection Local loop IVX's advanced CO line circuitry provides for open loop detection and IVX’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards. Note: Observe correct order of connection to preserve proper rotary hunting of the CO lines.
IVX 128 Hardware overview/installation Special information: DLC12 The DLC12 card, one of the five available port cards for IVX 128, is a plug-in design that can be installed in any of the seven available card slots on the system highway. Each card provides a T1 interface supporting 24 DS0 channels and 12 digital stations. IVX 128 can have a maximum of two DLC12 cards per system and can provide up to 48 DS0 channels and 24 digital stations per system.
Hardware overview/installation IVX 128 Station connection The first 12 pairs on each amphenol are station ports (either 12 digital stations on the 612 or DLC12 card or eight digital stations and four analog ports on the 684 port card). All stations are connected using a single pair. Each port position is pre-numbered and fixed as indicated in the 66 Block Wiring Diagram shown for each port card type. Note: The station runs can be up to 1,000 ft.
IVX 128 Hardware overview/installation Installing the TAPI Phone Important: To install the TAPI drivers to a PC with Windows NT 4.0 where Service Pack 3 (or greater) hasn’t been installed, please obtain the latest Service Pack — currently, Service Pack 6a, or “SP6a” — from the following link and install it before continuing: http://www.microsoft.
Hardware overview/installation IVX 128 Testing TAPI Windows includes a simple TAPI application called Phone Dialer that can be used to test the TAPI interface by dialing a phone number. Two versions of Phone Dialer are currently available. Depending on which version of Windows you have, follow the appropriate test procedure for the Phone Dialer software on your PC. Testing with Phone Dialer (Windows 95/98/ME) 1.
IVX 128 Hardware overview/installation 64 Key Expansion Console connection Important: There are two different types of IVX Series telephones: Revision F (and later), and pre-Revision-F; each has separate procedures for installing a 64-Key Expansion Console. It’s easy to identify a Revision F (and later) telephone, because it has three jacks on the bottom — one for the 64-Key Expansion Console, one for the line cord and one for the handset. Installing the Console on a Revision F (or later) telephone 1.
Hardware overview/installation IVX 128 5. Program the keys on the expansion module using the same procedure as with the Digital Fea6. 7. 8. 9. ture Phone (press PROG/HELP 2). For the customer’s convenience, label the paper overlay to show how the keys are programmed (you may prefer to use the Esi-Access PC software application for this). Install the labeled paper overlay on the 64-Key Expansion Console. Install the clear plastic overlay over the paper overlay to protect it.
IVX 128 Hardware overview/installation A12 port card Term Wire color Signal RJ11 Port 1 2 3 White-Blue Blue-White White-Orange Tip Ring Tip Green Red Green Analog 4 5 6 7 Orange-White White-Green Green-White White-Brown Ring Tip Ring Tip Red Green Red Green 8 9 10 11 12 Brown-White White-Slate Slate-White Red-Blue Blue-Red Ring Tip Ring Tip Ring Red Green Red Green Red 13 14 15 16 Red-Orange Orange-Red Red-Green Green-Red Tip Ring Tip Ring Green Red Green Red Analog 17 18 19 20 21
Hardware overview/installation IVX 128 D12 port card B.
IVX 128 Hardware overview/installation 612 port card Term Wire color Signal RJ11 Port 1 2 3 White-Blue Blue-White White-Orange Data+ DataData+ Green Red Green Digital 4 5 6 7 Orange-White White-Green Green-White White-Brown DataData+ DataData+ Red Green Red Green 8 9 10 11 12 Brown-White White-Slate Slate-White Red-Blue Blue-Red DataData+ DataData+ Data- Red Green Red Green Red 13 14 15 16 Red-Orange Orange-Red Red-Green Green-Red Data+ DataData+ Data- Green Red Green Red Digital 17
Hardware overview/installation IVX 128 684 port card B.
IVX 128 Hardware overview/installation DLC12 port card (to 66 Block) DLC12 Term Wire color Signal RJ11 Port Port 1 2 White-Blue Blue-White Data+ Data- Green Red Digital CO CO 3 4 5 6 7 White-Orange Orange-White White-Green Green-White White-Brown Data+ DataData+ DataData+ Green Red Green Red Green Digital CO CO CO CO CO 8 9 10 11 Brown-White White-Slate Slate-White Red-Blue DataData+ DataData+ Red Green Red Green 12 13 14 15 16 Blue-Red Red-Orange Orange-Red Red-Green Green-Red D
Hardware overview/installation IVX 128 Worksheet Base Cabinet I Term.
IVX 128 System programming: an introduction System programming: an introduction You can program the IVX 128 system either from a Digital Feature Phone or with the Windows®-based Esi-Access package. Both methods follow the same programming steps. This manual focuses on programming from a Digital Feature Phone; the respective documentation for Esi-Access details the differences in programming from that environment. Read the User’s Guide first.
System programming: an introduction IVX 128 Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the LCD will show this. When the LCD displays the desired character, press # to confirm; the cursor will move to the next character position.
IVX 128 System programming: an introduction System fixed numbering plan Numbers Function 0 Operator 1–66 CO lines 100–183 199 User extensions Overhead paging port 290–299 Department pilots 300–489 Guest/info mailboxes 490–499 Q & A mailboxes 500 Broadcast mailbox 501–516 Group mailboxes 520–529 Cascade paging mailboxes 530–550 Recordable system prompts 560–589 Feature codes 590–598 MOH recordings 600–699 System speed dial C.
System programming: an introduction IVX 128 System programming overview 1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 Set time/date 15 System timing parameters 151 Flash duration 152 Transfer recall timer 153 Hold/park recall timer 154 ACD exit timer 155 ACD wrap timer 156 Cell phone delay 16 Recording alert tone 17 System speed dial 18 Serial port baud rate 2 CO line programming 21 Line programming 211 Analog CO line programming 212 T1 programming 2121 CO line progr
IVX 128 Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important notes: Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the Installer password. Be sure to set the time and date (Function 14) before initializing.
Function 1: System parameters IVX 128 Function 14: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either ▼ or ▲). 3. Enter a new date in an eight-digit format, including leading zeroes. Example: Enter 0 7 0 4 2 0 0 0 for July 4, 2000 (note that leading zeroes are required here, unlike in step 1). 4. Press # to finish the entry.
IVX 128 Function 1: System parameters Function 155: ACD wrap timer This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is turned off, agents cannot place their stations in Wrap Mode (see User’s Guide, ACD Agent). Range: 5–600 seconds (0 for no limit). Default: 0 (no limit).
Function 1: System parameters IVX 128 Function 17: System speed-dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.6). Note: System speed-dialing overrides toll restrictions (Function 32, page F.6).
IVX 128 Function 1: System parameters Function 18: Serial maintenance port baud rate The system’s serial ports are dedicated to SMDR and maintenance. SMDR port (Called “Port 1” in system display.) Real-time SMDR call records are continuously output to the SMDR port. Range: Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps. Default: 38.4K. Maintenance port (Called “Port 2” in system display.) A laptop PC can be connected to this port for on-line programming and diagnostics.
Function 1: System parameters IVX 128 (This page included for pagination purposes only.) D.
IVX 128 Function 2: CO lines Function 2: CO lines The IVX 128 system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 71–76). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 71–76).
Function 2: CO lines IVX 128 Function 211: Analog CO line programming This function allows you to program the analog COs for both day and night mode. You can select the trunk groups and ring assignments for a group of COs or individual lines. The steps are: 1. Choose CO lines to program. 2. Assign outbound CO line groups. 3. Assign answer rings. 1. Choose CO lines to program During this step, you use the 16 programmable keys to represent CO lines.
IVX 128 Function 2: CO lines 3. Assign answer rings Lines can be directed to be answered at up to 10 extensions, a department, a mailbox or an auto attendant branch ID (see “Auto attendant programming,” page G.1). The destination can be set to add or drop extensions, departments, mailboxes or ID branches if ringing continues due to no answer. Example: First ring — Line 1 will ring at the operator's extension. Third ring — Extensions 112 and 113 are added.
Function 2: CO lines IVX 128 Function 212: T1 programming This function allows you to program the trunks and line parameters for the DLC12 card. The system will identify the number of DLC12 cards installed (one or two) and allow you to scroll through the 24 channels on each port card. T1 PROGRAMMING Function 2121: CO line programming Software has identified the port card type installed as a DLC12 card.
IVX 128 Function 2: CO lines 2. Use the scroll keys to select the incoming signal type — either WINK START or IMMEDIATE START. Press # to confirm. Default is WINK START. INCOMING SIGNAL IMMEDIATE START> 3. Use the scroll keys to select the trunk mode — 2-WAY TRAFFIC, INBOUND ONLY or OUTBOUND ONLY. Press # to confirm. Default is 2-WAY TRAFFIC. TRUNK MODE 2-WAY TRAFFIC > 4. Use the scroll keys to set dial tone transmit to either OFF or ON. Press # to confirm. Default is OFF. DIAL TONE TRANS. OFF > 5.
Function 2: CO lines IVX 128 Function 2123: Line build-out This function allows you to adjust the line build-out of the DLC12 card. The level programmed depends on the application (CSU or DSX-1) indicated in the following table. Level 1 2 3 4 5 6 7 8 CSU line build-out 0 dB N/A N/A N/A N/A -7.5 dB -15 dB -22.5 dB DSX-1 line build-out 0 to 133 feet 133 to 266 feet 266 to 399 feet 399 to 533 feet 533 to 655 feet N/A N/A N/A Use the scroll keys to select the line build-out and press # to confirm.
IVX 128 Function 2: CO lines Function 22: Access codes/toll restriction Function 221: Centrex/PBX access code If the system is to be used behind Centrex or another PBX, you must list the dial access code used to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by either: (a.) Dialing 9, 8, 71, 72, 73, 74, 75 or 76. or (b.
Function 2: CO lines IVX 128 2. After the last number, enter # # to end the list. IVX 128 will apply the numbers you enter to their most significant digit. Example: Entering 1 5 0 5 into the deny exception table tells IVX to deny all “1+” calls to area code 505. But entering 1 5 0 5 5 5 5 8 7 8 7 into the table tells IVX to deny “1+” calls specifically to (505) 555-8787 while allowing other “1+505” calls.
IVX 128 Function 2: CO lines Function 223 ARS is programmed as follows: (1) Enable/disable ARS (default is DISABLED). (2) Select the ARS table to program (3–10). (3) Use the scroll key to select the line group. (4) Enter Other Common Carrier numbers. (5) Enter numbers for the table, separating each number by #. Example: For “1-976,” enter 1 9 7 6 #. Note: Press MUTE/DND to insert a “wild card” digit. The Hold key will delete an entry.
Function 2: CO lines IVX 128 3. Enter the desired name (see “Entering alphanumeric characters,” page C.2). 4. Press the # key. The system will prompt you for the day mode call routing. 5. Use the scroll keys to select whether you’re routing to a branch (ID), mailbox (MB) or extension (EXT); then enter the number. Here are two examples, based on the example table below: DID/DNIS #: 3352 DAY ID: 12 > EXCEPTION: DAY EXT: 100 > 6. Press the # key.
IVX 128 Function 2: CO lines Function 232: Line disconnect You can set the lines to detect the open loop interval (if available from the CO) and disconnect more quickly. This will also allow the system to: • Drop abandoned calls from Park and Hold • Reduce the opportunity for abandoned calls to be transferred by the auto attendant • Reduce the possibility that abandoned calls could create messages that are either silent or contain CO-generated tones.
Function 2: CO lines IVX 128 Function 24: Caller ID This function activates the Caller ID capability in IVX 128 — provided that the customer has ordered Caller ID service the Telco. IVX 128 will display the caller’s name (or other designation such as “OUTOF-AREA,” etc.) for incoming calls or messages (or show the Caller ID number if the CO only provides a number). Default: Disabled.
IVX 128 Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
Function 3: Extension programming IVX 128 4. CO line group Assigns the extension’s ability to access one or more CO line groups (9, 8, and 71–76). Default: 9. 5. and 6. Call forward busy/no answer The extension can be set to call forward busy/no answer to another extension (or department), a mailbox or a branch ID for day mode and differently for night mode. Default: The extension’s mailbox. 7. Extension page zone assignment List the page zones (1, 2, 3) that are to include this extension.
IVX 128 Function 3: Extension programming Here are the steps for programming analog ports: 1. Extension number Analog port extension numbers must be as shown, corresponding to the 684 or A12 port card installed in the indicated position: 684 card 1st 2nd 3rd 4th 5th 6th 7th 108 120 132 144 156 168 180 109 121 133 145 157 169 181 110 122 134 146 158 170 182 111 123 135 147 159 171 183 A12 card 1st 2nd 3rd 4th 5th 6th 7th 100–111 112–123 124–135 136–147 148–159 160–171 172–183 2.
Function 3: Extension programming IVX 128 5. & 6. Call forward busy/no answer The ports can be set to call forward busy/no answer to an extension, department, mailbox or a branch ID for day mode and differently for night mode. Default: ID9999 (automatic disconnect). The default settings for each analog port type are shown below: 1. 2. 3. 4. 5. 6. Ext.
IVX 128 Function 3: Extension programming Example: Here is a portion of a completed Programming Worksheet (Appendix II) for extensions. The paging port, extension 199, has been added to page zone 1. The user then can access only the overhead pager by dialing the extension number 199 or can page through both the overhead pager and all phones listed in page zone 1 by pressing PAGE (#) and 1 on his/her phone. 1. 2. Ext.
Function 3: Extension programming IVX 128 7. Service observing — Allows the user to monitor the conversations of those stations listed in the service observing list for his/her station. If this is enabled, you must enter a list of allowed extensions. Note: A Department number can be entered as an extension in the Service Observing list and will then automatically include all members of the Department even if the members of the Department are later changed. 8.
IVX 128 Function 3: Extension programming Function 33: Department programming You can create up to 10 departments (or “hunt groups”), each with a maximum of 32 extensions. You also can assign an extension to more than one department. Department numbers range 290–299. Department hunting methods You can designate a department to be rung in one of the following methods: • In Order — Calls will ring each phone in the order listed. If all are busy or none answer, the call will call forward as programmed here.
Function 3: Extension programming IVX 128 Procedure Here’s an example of a completed programming worksheet: 1. 2. 3. 4. 5. 6. Ext. Name Type CF day CF night List: 290 Sales In order MB300 MB300 104, 112, 115 291 Service ACD X0 MB301 101, 102 Here are the programming steps. 1. Department number — Range is 290–299. 2. Name — Used for the LCD display, reports, and as a programming aid. Length can be up to 10 characters (See “Entering alphanumeric characters,” page C.2).
IVX 128 Function 3: Extension programming Function 35: Extension button mapping By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys system-wide. Users can later change the programmable feature key positions for their stations as part of station programming.
Function 3: Extension programming IVX 128 Feature keys Feature keys, as listed below, cannot be programmed system-wide but must be programmed for each individual station. Code Feature key • Manual day/night mode (Code 560) — Allows manual setting of whether the system is in day or night mode.
IVX 128 Function 3: Extension programming Virtual Mailbox Key If the entered digits are a three-digit extension number for a guest, department mailbox, cascade mailbox, etc., the key will provide for direct transfer to that mailbox, as described above.
Function 3: Extension programming (This page included for pagination purposes only.) F.
IVX 128 Function 4: Auto attendant programming Function 4: Auto attendant programming You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you also can program different main greetings and routing schemes for different combinations of lines. Day/night mode will change the main greeting announcement and affect rerouting of calls during call processing.
Function 4: Auto attendant programming IVX 128 • GoTo: Outdial — The GoTo branch can be used in conjunction with Centrex lines to transfer to an off-premises location. It can be programmed to include, in its “dial string,” pauses, flash hooks, etc. Insert these special codes by using a scroll (▼ or ▲) key to select the appropriate code. (Since you press the # key to confirm, you must use this special code technique to actually program a # DTMF tone, if required.
IVX 128 Function 4: Auto attendant programming (In the example above, the branch IDs and branch titles shown are for programming purposes only. The caller needs only to press 1, 2, etc., to move through the choices.) Here is the sequence for programming the IVX 128 auto attendant: 1. Branch ID — A numeric designator which indicates its location and relationship to the other branches.
Function 4: Auto attendant programming IVX 128 4. Destination Each branch type has different possible destinations as indicated: Branch Type Destination(s) Menu Sub-branches (created later) GoTo Extension, mailbox, branch ID, or outside number Directory List of names (entered in Function 62) Additional notes • Automatic disconnect — If ID9999 is programmed as a destination, the call will be automatically disconnected.
IVX 128 Function 4: Auto attendant programming Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at a Digital Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
Function 4: Auto attendant programming (This page included for pagination purposes only.) G.
IVX 128 Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each guest/info, group, cascade paging or Q & A mailbox must have a greeting recorded for the IVX system to consider the mailbox active.
Function 5: Voice mail programming IVX 128 Function 53: Guest/info mailboxes Mailboxes numbered 300–489 can be programmed as either a guest or info mailbox. Enter the mailbox number and select Guest or Info by pressing a scroll (▼ or ▲) key. Guest mailboxes Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who do not have an extension assigned to them. A guest mailbox requires no programming other than the assigning of a name.
IVX 128 Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–489. 2. Name — The mailbox name is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2). Default: The Mailbox number. 3. Type — Select a mailbox type: Guest or Info. Default: Guest. 4. & 5.
Function 5: Voice mail programming IVX 128 Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager.
IVX 128 Function 5: Voice mail programming Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9. 2. Maximum lines — Enter the maximum number of lines (in the selected CO line group) that the system can access simultaneously.
Function 5: Voice mail programming IVX 128 Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page H.5). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 10–1440. Default: 0.
IVX 128 Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number 490 to 499. 2. Name — The mailbox name is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2). Default: The mailbox number. 3. & 4.
Function 5: Voice mail programming (This page included for pagination purposes only.) H.
IVX 128 Function 6: Recording Function 6: Recording Function 61: Re-record system and auto attendant branch prompts IVX 128 plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred — e.g., in a different voice or with different instructions.
Function 6: Recording IVX 128 • ACD Hold Prompt: 539 — Is periodically played to callers on hold in an ACD department when all extensions are busy. Default: “All agents are still busy assisting other customers. Please hold; your call will be answered in the order received.” • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday.
IVX 128 Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the MOH connector.
Function 6: Recording IVX 128 Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. Note: If an external audio source such as a radio is used for MOH, adjust the volume at the source. Note: To turn live MOH volume completely off, turn off volume at the source. To turn recorded MOH volume completely off, select (in Function 631, above) one of the prompts in the range of 594–598, but make sure it’s blank.
IVX 128 Function 7: Reports Function 7: Reports SMDR port (Called “Port 1” in the system display.) No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR serial port of the system. Call records are output in real time. The default output from the serial port is: 8 data bits, 1 stop bit, and no parity, 38,400 (38.4K) baud. Note: Only the baud rate can be adjusted; see Function 18 (page D.5).
Function 7: Reports IVX 128 Maintenance port (Called “Port 2” in the system display.) The baud rate for this port is set in Function 18 (page D.5). You can connect the PC program, Esi-Access, or a standard serial printer (or PC used to capture reports) to the port. Reports requested through Function 7 will print to this port. Using the PC program, Esi-Access Use an RS-232C cable to connect a computer’s serial port to the IVX Maintenance port.
Index 64-Key Expansion Console, B.3 Connecting, B.21 Access codes and toll restriction, E.7 ACD, F.7 Agent log-on/off key, F.10 Wrap mode, F.10 Alphanumeric characters, entering, C.2 Amphenol connections, B.15 Answer ring assignment, E.3 Auto attendant block, F.5 Auto attendant programming, G.1–G.5 Announce extension number, G.4 Automatic day/night mode table, G.4–G.5 Branches, G.1–G.4 Directory branch, G.2 GoTo branch, G.1 Menu branch, G.1 Remote setting, G.5 Base Cabinet I, B.1, B.8, B.
Programming Accessing user station programming, D.1 Keys, C.1 System, C.4 System fixed numbering plan, C.3 Prompts, re-recording, I.1–I.2 Recording, F.5, I.1–I.4 MOH programming, I.3–I.4 Recording directory names, I.2 Re-recording system prompts, I.1–I.2 Tone, D.3 Regulatory information (U.S. and Canada), B.6, B.7 Reports, J.1 Ringer equivalence number (REN), B.6 Serial ports, B.14, D.5 Service observing, F.6, F.10 Site location, B.8 SMDR port, B.14, D.5, J.1 Speed-dialing. See Esi-Dex System capacity, B.
