Specifications

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PLATINUM Tech Care Plan - $1299 per year
All Simian Pro customers are automatically enrolled in the PLATINUM Technical Care Plan
for the first 12 months from date of purchase. The Tech Care Plan is then optional, and
renewable annually throughout the life of the software.
Gold Tech Care Plan - $999 per year
Many of the same features of the Platinum Tech Care Plan (does not include 24-hour Off-Air
Emergency support, among others, see above chart for more info) for $300 less than the
Platinum Tech Care Plan. The Tech Care Plan is optional, and renewable annually
throughout the life of the software.
Non-Automation product support plan - $299 per year
Gold level support for our non-automation products including Stinger, WaveCart,
SkimmerPlus, and Speedy is available for $299 per year.
Notes:
1
Under 60 minutes is target response time for Platinum TCP, Same-Day response time for Gold TCP,
during normal business hours. Internal monitoring ensures that we work closely to achieve these targets.
2
On the rare occasion that all our technicians are busy, we will provide a prompt call-back (domestic US
only) - we DO NOT leave you holding in a queue and calls are routed directly to our tech staff at our
facility in Springfield, OR. We do not use overseas call centers.
3
Limit of one Prod to Air upgrade per FULL mode license purchased for the duration a
Platinum Tech Care Plan is valid. Upgrade is designed to be used for backup or training
purposes only.
A La Carte Training & Support - from $199 per incident
Customers requiring telephone support and / or additional training and who do not have a
current Tech Care Plan, or who do not have a Platinum Tech Care Plan and need assistance
outside of normal business hours, can purchase A La Carte
NOTE: purchasing A La Carte support does not qualify purchaser for free software version
upgrades.
Training Sessions
pre-booked training sessions from $99 per hour.
NOTE: purchasing A La Carte support does not qualify purchaser for free software version
upgrades.
Program Log Building - $299
Having trouble building your Program Log; need help with your Scheduled Record Events for Time
Shifting; just added a new satellite show or flipped formats and not sure what you need to do in your
Program Log?
Now, help is at hand from the experts at BSI. We'll spend time helping you create your Program Log
ensuring that it is running smoothly and that you understand what's going on!
Our custom Program Log building costs $99 per hour, with a minimum 3-hour booking.
Additional hours charged at $99 / hour.
IMPORTANT: Prices published here were effective at the time of this manual’s
original printing. Prices are subject to change at any time. For current valid
pricing, please visit http://www.bsiusa.com.
IMPORTANT: Prices published here are per machine for single users. Radio Groups
with multiple machines requiring Tech Support Plans for more than one computer
and / or users should contact BSI sales for special pricing based on the number of
computers and users to support and the level of support required.