Specifications

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Technical Support
BSI offers different Tech Care Plans to reflect the different levels of technical support required by
individual users.
Simian Lite does not include any support plan, but 6 months of Web-Based Support Tickets are included
from the date of purchase.
Everyone has access to our web based user forum & knowledge base. Customers can choose between
our GOLD and PLATINUM Tech Care Plans for additional support.
PLATINUM Gold FREE
24/7 Off-Air Emergency
Telephone Support
Page our on-call engineer and receive a
rapid response in under 60 minutes
1
Premium Telephone Support
Obtain a prompt telephone response
2
normal weekdays between 6am and
6pm Pacific from our own Tech Support
staff for all BSI supplied hardware and
software. (We do not use third-party or
overseas call centers).
Web-Based Support Tickets
to urgent Support Tickets submitted
normal weekdays between 6am and
6pm Pacific
60 minute
response
1
Same day
response
1
Remote Login Support
Free remote PC Login for BSI software
related tech support issues
FREE BSI Software Upgrade
Protection
Free upgrades for each purchased BSI
software for which a Tech Care Plan
applies
FREE Simian Prod to Air Mode
Upgrade
3
Activates main Play Decks on Prod
Machine for backup (simulates AIR
machine)
System Check & Configuration
In the event of technical issues, we will
remotely log in and check your PC and
software configuration for any hardware
or software purchased through BSI
BSI User Forum
20,000 tips & tricks available 24/7 or
enlist the help of other BSI users
Validation Codes
Replacement validation codes for all
your purchased versions of BSI
applications.
BSI Utility & Driver Updates
Free Tested and Certified Updates