User Manual GXP-2000 Enterprise IP Phone For Firmware Version 1.1.0.16 Grandstream Networks, Inc. www.grandstream.
Table of Contents 1 WELCOME……………………………………………………………4 2 INSTALLATION……………………………………………………...5 2.1 2.2 2.3 2.4 2.5 WHAT IS INCLUDED IN THE PACKAGE………………………………...5 CONNECTING YOUR PHONE…………………………………………..5 WALL MOUNT………………………………………………………..6 SAFETY COMPLIANCES……………………………………………….7 WARRANTY…………………………………………………………..7 3 PRODUCT OVERVIEW……………………………………………...8 3.1 KEY FEATURES……………………………………………………….9 3.2 HARDWARE SPECIFICATION…………………………………………10 4 USING GXP-2000 IP PHONE…………………………………….....12 4.
5.2.4 Saving the Configuration Changes……………………………….43 5.2.5 Rebooting the Phone from Remote……………………………….43 5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER………44 6 FIRMWARE UPGRADE…………………………………………….46 6.1 UPGRADE THROUGH HTTP………………………………………….46 6.2 UPGRADE THROUGH TFTP…………………………………………..46 7 RESTORE FACTORY DEFAULT SETTING……………………..48 APPENDIX I GLOSSARY OF TERMS ………………………………..
1 Welcome Thank you for purchasing Grandstream award-winning GXP-2000 Enterprise IP Phone. You made an excellent choice and we hope you will enjoy all its capabilities. Grandstream's award-wining GXP-2000 SIP IP phone is the innovative enterprise IP telephone that offers a rich set of functionality and superb sound quality. They are fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market.
2 Installation What is Included in the Package The GXP-2000 phone package contains: 1) One GXP-2000 Main Case 2) 3) 4) 5) One Handset One Phone Cord One Universal Power Adaptor One Ethernet Cable Connecting Your Phone Following is a backside picture of GXP-2000; each connection port is labeled with the name in the following table: EXT PC LAN+PoE 5 POWER HEADSE T
The table below describes the connectors on the GXP-2000 phone: EXT Extension connection for extended keypad(will be implemented in the future) LAN/PoE 10/100 Switch LAN port for connecting to Ethernet. Support PoE (802.3af). Draws power from both spare line and signal line PC POWER HEADSET 10/100 Switch port for connecting PC 5V power port 3.5mm Headset port Wall Mount GXP-2000 can be wall mounted.
After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the slot with the extension up for handset holding. Safety Compliances The GXP-2000 phone is compliant with various safety standards including FCC/CE. Its power adaptor is compliant with UL standard. The phone should only be operated with the universal power adaptor provided with the package.
3 Product Overview GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in general household. The following photo illustrates the appearance of a GXP-2000 IP phone.
3.1 Key Features Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone features market leading superb sound quality and rich functionalities at mass-affordable price. Software Feature: • • • • • • • • • • • • • • • • • • • Support SIP 2.
• • GUI Interface, Address Book allow user to specify different URL for configuration file and firmware files Hardware Feature: • • • • • • 3.2 Graphic LCD that can display 64(rows) x 131 (columns) in pixels Support up to 11 line calls and 7 speed dial keys. (Current firmware support 4 line with 7 speed dial keys) Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn from either spare line or data line. Note: GXP-2000 will use power from power adapter whenever it is plugged in.
The picture below shows the handset and headset connectors’ wiring schema. As show in the schema, the left side is pin assignment for a RJ11 interface headset; while the right side is showing a normal 3.5mm headset plug. A 3.5mm to 2.5mm plug converter is required if user want to user normal 2.5mm cell phone headset. The plug converter can be purchased from any electronics department store like Radio Shack.
4 4.1 Using GXP-2000 IP Phone Getting Familiar with LCD GXP-2000 phone has a numeric LCD of 64(rows) x 131 (columns) in pixels. Here is the display when all segments illuminate: The LCD is equipped with a backlight. When the phone is configured properly and in the normal idle state, the backlight is off. Whenever an event occurs, the backlight turns on automatically and brings the user’s attention.
Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser AM PM 4.
GXP-2000 phone has 35 key buttons: Key Button Key Button Definitions LINE1-LINE4 4 Line keys with LED, can be extended to 11 Lines with the use of 7 Speed Dial Keys on the right SPEED DIAL/ EXTENDED LINE 7 Speed dial keys with LED that can be configured to use for LINE calls as well UP ↑ Scroll up Menu item when phone is in MENU mode Or increase handset/speakerphone volume when phone is ACTIVE Or access the missed calls menu when phone is in IDLE mode DOWN ↓ Scroll down Menu item when phone is in M
0 - 9, *, # 4.3 12 standard Digit, * and # keys are usually used to make phone calls GUI Menu Chart Please see the Appendix II. 4.4 Making and Answering Phone Calls 4.4.1 Handset, Speakerphone and Headset Mode The regular Handset mode can be switched with either the Speaker mode (Hand free) or the Headset mode, however, whenever the Headset is plugged in, Speaker mode will be switched to the Headset mode automatically.
“virtually” mapped line is in use, GXP-2000 will flash the next available LINE (from Left to Right, then Top to Bottom) in red color. LINE 5 to 11 cannot be picked like LINE 1 to 4. This happens automatically. When an incoming call arrives while all of the 4 LINE (1-4) channels are in use, LINE5 will be selected. When all 4 LINE (1-4) channels are in use, and user places an active call on hold, user can on-hook and off-hook to activate the next available channel (LINE5 or whatever the next one).
4.4.4 Making Calls using IP Address Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made between two phones if • • • Both phones have public IP addresses, or Both phones are on a same LAN using private or public IP addresses, or Both phones can be connected through a router using public or private IP addresses.
When receiving second or more incoming calls, besides playing a stutter Call Waiting tone, GXP-2000 will pick up the corresponding account or the next available LINE as described in section 4.4.2. 4.4.8 Call Transfer GXP-2000 supports both BLIND and ATTENDED Transfer: 1. Blind Transfer: When a LINE is “ACTIVE”, user will get a dial tone by pressing the “TRNF” button, and then dial the number and press the “SEND” button. This will transfer the other party in the corresponding LINE to the dialed number. 2.
The MWI (Message Waiting Indicator) LED will flash in red color in three quarters of a second when voicemail server sends message waiting information to GXP-2000. 4.4.11 Mute and Delete When in conversation with an ACTIVE LINE, pressing “MUTE/DEL” will mute the conversation, that is, you can hear the other party but the other party cannot hear you. Pressing the button again will resume the conversation. When dialing a number, press “MUTE/DEL” will delete the last entered digit. 4.4.
*70 *71 *72 *73 *90 *91 *92 *93 Disable Call Waiting. (Per Call) Enable Call Waiting (Per Call) Unconditional Call Forward To use this feature, dial “*72” and get the dial tone. Dial the forward number and “#” for a dial tone, and then hang up. Cancel Unconditional Call Forward To cancel “Unconditional Call Forward”, dial “*73” and get the dial tone, then hang up. Busy Call Forward To use this feature, dial “*90” and get the dial tone. Dial the forward number and “#” for a dial tone, and then hang up.
5 Configuration Guide 5.1 Configuration with Keypad When the phone is on-hook, press the MENU button to enter MENU mode. When the phone goes off-hook or a call comes in, the phone automatically exits the MENU state and prepares for the call.
Menu Functions Display “Preference” Press Menu button to enter this sub menu including “Do NOT Disturb” or “Ring Tone” or “Ring Volume” or “Back” DND (Do NOT Disturb) function could be turned on or off in the “DO NOT Disturb” menu. Choose different ring tones you prefer in the “Ring Tone” menu. Adjust ring volume in the “Ring Volume” menu by using ‘Å’ and ‘Æ’ button.
Menu Functions Display “Ethernet Loopback” Press Menu button to enter this mode A cross Ethernet cable is needed for the test. Before you do the test, plug one end of the cable in the “PC” port, and the other end in the “LAN” port. You will see the test result on the screen. Press Menu button to exit the diagnostic mode. Display “Audio Loopback” Press Menu button to enter this mode Tap the keypad to check if the speaker plays the sound caused by your tapping. If yes, the audio part of your phone works fine.
5.2 Configuration with Web Browser GXP-2000 series IP phone has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone through a Web browser such as Microsoft’s IE. 5.2.1 Access the Web Configuration Menu The IP Phone Web Configuration Menu can be accessed by the following URI: http://Phone-IP-Address where the Phone-IP-Address is the IP address of the phone.
After a correct password is entered in the login screen, the embedded Web server inside the GXP-2000 will respond with the Configuration page which is explained in details below.
Multi Purpose Key 5: Multi Purpose Key 6: Multi Purpose Key 7: Time Zone: Key Mode: Name: Key Mode: Name: Key Mode: Name: Speed Dial Account: Account 1 UserID: Speed Dial Account: Account 1 UserID: Speed Dial Account: Account 1 UserID: GMT-8:00 (US Pacific Time, Los Angeles) Daylight No Yes (if set to Yes, display time will be 1 hour ahead of normal Savings time) Time: LCD Backlight No Yes Always On: Time Display 12 HOUR 24 HOUR Format: Date Display Format: Display Clock instead of Date: Year-
Reply to No ICMP on No) WAN port: Cloned WAN MAC Addr: LAN Subnet Mask: Yes (Unit will not respond to PING from WAN side if set to (in hex format) (default is 255.255.255.0) LAN DHCP Base IP: 192.168.2.
IP Address There are two modes under which the GXP-2000 can operate: • If DHCP mode is enabled, then all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXP2000 will acquire its IP address from the first DHCP server it discovers from the LAN it is connected. • To use the PPPoE feature the PPPoE account settings need to be set. The GXP-2000 will attempt to establish a PPPoE session if any of the PPPoE fields is set.
Device Mode This parameter controls whether the device is working in NAT router mode or Bridge mode. Need save the setting and reboot the device before the setting start to work. WAN side http access If set to “Yes”, user can access the configuration page through the WAN port, instead of connecting PC and GXP2000 through the “PC” port to do the configuration. On the other hand, it exposes the GXP2000 to others, and may cause some security issues for users. Default is No.
Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT ACCOUNT ACCOUNT ACCOUNT 1 2 3 4 00.0B.82.05.11.BC 10.10.1.3 GXP2000 Program-- 1.0.2.6 Bootloader-- 1.0.2.3 0 day(s) 5 hour(s) 56 minute(s) Account 1: Yes Account 2: No Account 3: No Account 4: Yes PPPoE Link Up: disabled detected NAT type is full cone MAC Address: IP Address: Product Model: Software Version: System Up Time: Registered: All Rights Reserved Grandstream Networks, Inc.
5.2.3 Advanced User Configuration To login to the Advanced User Configuration page, please follow the instructions in section 5.2.1 to get to the following login page. The password is case sensitive with a maximum length of 25 characters and the factory default password for Advanced User is “admin”. Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc.
the "(Re-)Dial" key) local RTP port: 5004 Use random port: keep-alive interval: Use NAT IP STUN server: (1024-65535, default 5004) No 20 Yes (in seconds, default 20 seconds) (if specified, this will be used in SIP/SDP message) dell2.dgtimes.com (URI or IP:port) Firmware Upgrade and Upgrade Via TFTP HTTP Provisioning: Firmware Server Path: 10.10.1.8 Config Server Path: 10.10.1.
Custom ring tone 2, used if incoming caller ID is Custom ring tone 3, used if incoming caller ID is Disable Call-Waiting: No Yes Use Quick IP-call mode: No Yes Lock keypad update: No Yes (configuration update via keypad is disabled if set to Yes) Update All Rights Reserved Grandstream Networks, Inc. 2004, 2005 Admin Password Administrator password. Only administrator can configure the “Advanced Settings” page.
Layer 3 QoS This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff-Serv or MPLS. Default value is 48. Layer 2 QoS This contains the value used for layer 2 VLAN tag. Default setting is blank. No Key Entry Timeout Default is 4 seconds. Use # as Send Key This parameter allows users to configure the “#” key to be used as the “Send” (or “Dial”) key. If set to “Yes”, pressing this key will immediately trigger the sending of dialed string collected so far.
Via TFTP Server This is the IP address of the configured TFTP server. If selected and it is non-zero or not blank, the GXP-2000 will attempt to retrieve new configuration file or new code image from the specified TFTP server at boot time. It will make up to 3 attempts before timeout and then it will start the boot process using the existing code image in the Flash memory.
Disable Call Waiting Default is No. Quick IP-call mode Please refer user manual chapter 4.4.4. Lock keypad update If this parameter is set to “Yes”, the configuration updates via keypad for Menu Item 7, 9, 12 are disabled. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSP (Internet Telephone Service Provider) Syslog Level Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR.
Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS Account Active: No Account Name: MyCompany ACCOUNT ACCOUNT ACCOUNT ACCOUNT 1 2 3 4 Yes (e.g., MyCompany) sip.mycompany.com SIP Server: (e.g., sip.mycompany.com, or IP address) (e.g., proxy.myprovider.
Voice Mail UserID: Send DTMF: (User ID/extension for 3rd party voice mail system) in-audio INFO via RTP (RFC2833) No Early Dial: response) Dial Plan Prefix: Enable Call Features: Min-SE: Yes (use "Yes" only if proxy supports 484 (this prefix string is added to each dialed number) No Yes (if Yes, Call Forwarding & CallWaiting-Disable are supported locally) Disable Missed-Call: Session Expiration: via SIP No 180 Yes (Missed calls NOT recorded) (in seconds. default 180 seconds) 90 (in seconds.
Auto Answer: Allow Auto Answer by Call-Info: Turn off speaker on remote disconnect: Preferred Vocoder: (in listed order) No Yes No Yes No Yes choice 1: choice 2: choice 3: choice 4: Special Feature: PCMU PCMA G.723.1 G.729A/B choice 5: choice 6: choice 7: choice 8: PCMU PCMU PCMU PCMU Standard Update All Rights Reserved Grandstream Networks, Inc. 2004, 2005 Individual Account Settings Account Active This field indicates whether the account is active or not.
Authenticate Password SIP service subscriber’s account password for GXP-2000 to register to (SIP) servers of ITSP. Name SIP service subscriber’s name which will be used for Caller ID display. Use DNS SRV: Default is No. If set to Yes the client will use DNS SRV to look up server. User ID is Phone Number If the GXP-2000 has an assigned PSTN telephone number, this field should be set to “Yes”. Otherwise, set it to “No”.
NAT Traversal This parameter defines whether the GXP-2000 NAT traversal mechanism will be activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXP-2000 will behave according to the STUN client specification. Under this mode, the embedded STUN client inside the GXP-2000 will attempt to detect if and what type of firewall/NAT it is sitting behind through communication with the specified STUN server.
The minimum session expiration (in seconds). The default value is 90 seconds. Min-SE Caller Timer Request If selecting “Yes” the phone will use session timer when it makes outbound calls if remote party supports session timer. Callee Timer Request If selecting “Yes” the phone will use session timer when it receives inbound calls with session timer request. If selecting “Yes” the phone will use session timer even if the remote party does not support this feature.
Turn off speaker on Default is No. If set to Yes, the speaker will turn off, and the phone will go back to idle status, after the other party of the call hands up. remote disconnect Preferred Vocoder The GXP-2000 supports up to 5 different Vocoder types including G.711 A-/U-law, GSM, G.723.1, G.729A/B. User can configure Vocoders in a preference list that will be included with the same preference order in SDP message.
Grandstream Device Configuration The device is rebooting now... You may relogin by clicking on the link below in 30 seconds. Click to relogin At this point, user can relogin to the phone after waiting for about 30 seconds. 5.3 Configuration through Central Provisioning Server Grandstream GXP-2000 can be automatically configured from a central provisioning system. When GXP-2000 boots up, it will send TFTP or HTTP request to download configuration files, there are two configuration files, one is “cfg.
Grandstream also provide GAPSLite software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files. The GAPSLite configuration tool is now free to end users. The tool and configuration templates can be downloaded from http://www.grandstream.com/DOWNLOAD/Configuration_Tool/. For details on how GAPS works, please refer to the documentation of GAPS product.
6 Firmware Upgrade Upgrade through HTTP To upgrade software, GXP-2000 can be configured with an HTTP server where the new code image file is located. For example, following URL in the HTTP Upgrade Server: http://firmware.mycompany.com:6688/Grandstream/1.0.1.12 Where firmware.mycompany.com is the FQDN of the HTTP server, “:6688” is the TCP port the HTTP server listening to, “/Grandstream/1.0.0.4” is the RELATIVE directory to the root dir in HTTP server.
the Flash. If TFTP fails for any reason (e.g., TFTP server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the GXP-2000 will stop the TFTP process and simply boot using the existing code image in the flash. TFTP process may take as long as 1 to 2 minutes over the Internet, or just 20+ seconds if it is performed on a LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible.
7. Restore Factory Default Setting Warning !!! Restore the Factory Default Setting will DELETE all configuration information of the device. Please backup or print out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your service provider. Step 1: Find the MAC Address of the device. The MAC address of the device is located on the bottom of the device. It is a 12-digit number.
Appendix I Glossary of Terms ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control, is an electronic system found in many types of devices. Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions.
European digital mobile telephony. DECT covers wireless PBXs, telepoint, residential cordless telephones, wireless access to the public switched telephone network, Closed User Groups (CUGs), Local Area Networks, and wireless local loop.
A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, grandstream is the second-level domain, and.com is the top level domain. FXO Foreign eXchange Office An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface.
There are two types of echo of relevance in telephony: acoustic echo and hybrid echo. Speech compression techniques and digital processing delay often contribute to echo generation in telephone networks. H.323 A suite of standards for multimedia conferences on traditional packet-switched networks. HTTP Hyper Text Transfer Protocol; the World Wide Web protocol that performs the request and retrieve functions of a server IP Internet Protocol. A packet-based protocol for delivering data across networks.
NAT Network Address Translation NTP Network Time Protocol, a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC Outbound Proxy or another name Session Border Controller. A device used in VoIP networks. OBP/SBCs are put into the signaling and media path between calling and called party. The OBP/SBC acts as if it was the called VoIP phone and places a second call to the called party.
Real-time Transport Protocol defines a standardized packet format for delivering audio and video over the Internet. It was developed by the Audio-Video Transport Working Group of the IETF and first published in 1996 as RFC 1889 SDP Session Description Protocol, is a format for describing streaming media initialization parameters. It has been published by the IETF as RFC 2327. SIP Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF (RFC3261).
Voice Activity Detection or Voice Activity Detector is an algorithm used in speech processing wherein, the presence or absence of human speech is detected from the audio samples. VLAN A virtual LAN, known as a VLAN, is a logically-independent network. Several VLANs can co-exist on a single physical switch. It is usually refer to the IEEE 802.1Q tagging protocol. VoIP Voice over IP VoIP encompasses many protocols.
Appendix II GUI Menu Chart 56
