SBC-4000 UG for PDF v5 110403.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 2 Getting Started Congratulations! You’ve purchased an SBC 4000 Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 3 Getting Started Before you begin . . . The SBC 4000 Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines: - Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your telephones. - This User’s Guide provides easy to understand directions for operation of your system.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 5 Table of Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9 Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . .1 Step 2: Plan Your Installation . . . . . . .
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 6 Table of Contents Operating Your System (Continued) Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . .34 Using Flash . . . . . . . . . . .
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 7 Table of Contents Expanding the System . . . . . Standard Configuration Private Lines . . . . . . . Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58-59 .58 .58 .
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 8 Location of Controls LOW BATTERY Indicator (p. 68) Station In-Use Indicators (p. 21) PROGRAM Button (pp. 10-19, 44-57) NEW CALL Lamp (pp. 32, 34) TRANSFER Button (pp. 30-31) PAGE Button (pp. 52-53) REDIAL Button (p. 26) HOLD Button (p. 27) VOLUME Control Buttons (p. 23) HEADSET Button and Indicator (p. 42) vii Microphone (pp. 25, 50-56) SPEAKER Button and Indicator (pp. 25, 50-56) MUTE Button and Indicator (p.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 9 Location of Controls CALLER ID Button (pp. 32-33) LINE Buttons and Indicators (pp. 21, 25, 38) LEFT ARROW Button (pp. 32-33, 46-47) DELETE Button (pp. 25, 32-33) INTERCOM Button and Indicator (pp. 21, 50-53) RIGHT ARROW Button (pp. 32-33, 46-47) DIAL Button (pp. 32-33, 46-47) CONFERENCE Button (p. 29) FLASH Button (pp. 35, 48) MEMORY Buttons (p. 45) LOWER Button (p. 45) Battery Compartment (p. 68) Line Jacks (pp. 4, 6) AC Adapter Jack (pp.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 10 Installing Your System Step 1: Identify Your Existing Wiring System In order for you to properly connect your SBC 4000 to an existing wiring system, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack. Your system should match one of them.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 11 Installing Your System Step 1: Identify Your Existing Wiring System (Continued) 4 incoming lines with 3 wall jacks Line 1-2 Line 3 Line 4 Line 1 Line 2 Line 3 4 incoming lines with 4 wall jacks Line 4 Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 12 Installing Your System Step 2: Plan Your Installation Up to 16 SBC 4000 telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26. IMPORTANT: Each SBC 4000 telephone must be connected to the same Line 1 telephone number for proper operation. The remaining lines may or not be connected to each station as you desire.
SBC-4000 UG for PDF v4 040702.qxd Installation Worksheet Station Number User’s Name or Telephone Location 4/7/02 Page 13 Mark each line at each station as either Shared, Private, Aux, or Unconnected. Refer to page 19 if you are not sure of the meaning of these terms. Note that Line 1 must be “Shared” at all the stations, meaning that Line 1 must be connected to the same telephone number at all the stations.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 14 Installing Your System Step 3: Install Desk/Table Top Phones 1 Connect First Line Cord Lines 1&2 L1/L2 Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either: directly to the wall jack if it is a two-line RJ14 jack OR to a two-line coupler (not provided) if you have two single-line RJ11 jacks for lines 1 and 2.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 15 Installing Your System Step 3: Install Desk/Table Top Phones (Continued) 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone. Thread the power cord into the recessed groove.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 16 Installing Your System Step 4: Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 17 Installing Your System Step 4: Install Wall Mounted Phones (Continued) 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number. 6 Install a 9-Volt Battery (Optional) It is not necessary for you to install a battery in your telephone for it to function normally. In fact, a battery is not even needed to preserve your memory dial numbers in the event of a power failure.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 18 Installing Your System Assigning Station Numbers Each station must be assigned a different station number. To assign a station a number: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT. - The display will show the currently assigned station number. 3 Press the soft key under CHANGE repeatedly, until the desired station number is displayed. The choices are Station #11 through Station #26.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 19 Installing Your System Verifying Proper Installation The following procedure should be used at each telephone to verify proper installation. Also use this procedure any time you are experiencing difficulty, to test system configuration and identify possible system connection errors. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom station number.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 21 Setting Up Your System Setting Up Your System At A Glance (Continued) The following must be done at Program Station #11: Factory Setting Page “1234” 14 On 18 Tone 24 Store Shared Directory Dial Numbers None Stored 47 Name Stations None Named 57 Set Toll Restriction Access Code Set System Call Privacy On/Off Tone or Pulse Dialing Note: You must program a feature only if you wish to change its setting from the Factory Setting.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 22 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until ”Auto Seize” appears in the display. You may choose any of the outside lines or the Intercom line to be selected automatically when you lift the handset or press the SPEAKER button The display will show the current auto seize setting.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 23 Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until ”Distinctive Ring” appears in the display, and then press ENTER The display will show the distinctive ring setting for Line 1. 3 Press the soft key under CHANGE repeatedly, until the desired distinctive ring setting for Line 1is displayed.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 24 Setting Up Your System Setting Up Toll Restriction To set the system’s toll restriction access code: At Station #11: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Access .” Code: **** 3 Press the soft key under CHANGE if you wish to store a new access code. 4 Enter a 4 digit number.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 25 Setting Up Your System Setting Up Toll Restriction (Continued) To set the restricted numbers at a particular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:” 3 Enter the 4 digit toll restriction access code which was set at Station #11 (See preceding page).
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 26 Setting Up Your System Setting Up Toll Restriction (Continued) To completely restrict specific lines at a telephone: 1 Press PROGRAM. In addition to setting specific restrictions at a particular phone (See preceding page), you may completely restrict any or all of the lines at a particular station. - The display will read “Program...
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 27 Setting Up Your System Setting Up Toll Restriction (Continued) To set the allowed numbers at a particular telephone: If you set restrictions at a particular phone, you will most likely also want to store some allowed exceptions at that telephone. 1 Press PROGRAM. For example, if you restrict long-distance calls, you will probably want to store some allowed area codes, such as “1301”.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 28 Setting Up Your System Setting System Call Privacy On/Off To set system call privacy on/off: At Station #11: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 29 Setting Up Your System Setting Up Private, Auxiliary and Unconnected Lines To program: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until ”Line Connections” appears in the display, and then press ENTER. The display will show the current line connection setting for Line 2. 3 Press the soft key under CHANGE repeatedly, until the desired line connection setting for Line 2 is displayed.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 30 Operating Your System Using the Desk Pedestal/Wall Mount Bracket Your telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your telephone, please refer to the instructions on page 6. The wall mount bracket can also be used as a desk pedestal.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 32 Operating Your System Setting Ringers On/Delayed/Off To choose how each line will ring: Each line ringer can be set individually. 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Ringer Settings” appears in the display, and then press ENTER. 3 The display will show the current ringer setting for Line 1. An incoming call will flash ORANGE at your telephone... ...
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 33 Operating Your System Adjusting Volume Levels To adjust the ringer volume: While the phone is on-hook and idle: 1 Press the up and down VOLUME buttons to set desired ringer volume. With each press, the phone will ring once at the new volume. To adjust the handset volume: While using the handset: 1 Listen to dial tone or voice. 2 Press the up and down VOLUME buttons to set desired handset volume.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 34 Operating Your System Making a Tone/Pulse Selection To set your system to Tone or Pulse Dialing: * Press the button to send tone signals if your system is set to Pulse Dialing At Station #11: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 35 Operating Your System Making and Answering a Call To make and answer calls using the handset: 1 Lift the handset. If you wish to override automatic line selection, press desired LINE button before lifting the handset. When you lift the handset to make a call, the phone selects a line according to its automatic line selection setting. (See page 12.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 36 Operating Your System Using Redial To redial the last phone number you dialed: 1 Go off-hook, either by lifting the handset, pressing SPEAKER, pressing HEADSET, or by pressing the desired LINE button. 2 Press REDIAL. To redial any of the last five phone numbers you dialed: 1 While the phone is on-hook and idle, press REDIAL. - The display will show the last number dialed, along with the time and date of the call, and its duration.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 37 Operating Your System Using Hold To put an outside call on hold: 1 Press HOLD. 2 To take the call off hold, press the PAGE Press HOLD to place an outside call on hold REDIAL line button of the line on hold. Note: Once a call is on hold, it can be taken off hold by any SBC 4000 telephone. HOLD While a caller is on hold, you can replace the handset without disconnecting the call. Press the LINE button at any time to return to your call.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 38 Operating Your System Using Another Line During a Conversation To make a call on another line: 1 Press HOLD to place the first call on hold. 2 Press another LINE button to make a call on that line. Remember to put your current call on hold before seizing another line REDIAL HOLD 3 Press the LINE button of the first call at any time to return to the first call.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 39 Operating Your System Conferencing Calls To conference two outside calls: CONFERENCE 1 Make or answer a call. 2 Press HOLD. FLASH The Conference button allows you to join two outside calls, or another station to an outside call 3 Make or answer a call on another line. 4 When the second call is connected, press the CONFERENCE button. The lines are immediately conferenced. 5 To end a conference call, hang up.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 40 Operating Your System Transferring an Outside Call to Another Station To transfer a call after first announcing it to the other station: 1 Place an intercom call to the desired station. The outside call is automatically placed on hold. 2 Wait for an answer. Announce that you are transferring the call. 3 Press the TRANSFER button.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 41 Operating Your System Transferring an Outside Call to All Stations To use the transfer ring: 1 Press TRANSFER twice. All the other phones will now ring with the transfer ring. Press TRANSFER twice to transfer a call to all stations Or use the dialpad numbers 31-38 to transfer a call to all stations with a personal ring TRANSFER To use one of eight personal rings: 1 Press TRANSFER and then the desired dial pad number buttons (from 31-38).
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 42 Operating Your System Using Caller ID To see the caller ID information of an incoming call: Press CALLER ID and the arrow buttons to view the caller list The caller ID information will be displayed automatically, with no need to press the CALLER ID button. To use call waiting caller ID: When you are on the line and another call comes in, the display will automatically display the caller ID information.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 43 Operating Your System Using Caller ID (Continued) To dial a number in the caller list: 1 Follow the instructions on the previous page for viewing the caller list. 2 Lift your handset, or press DIAL, or SPEAKER, or HEADSET, or a LINE button when the desired number is displayed. When you dial a number from the caller list, the telephone will dial it as it is shown in the display, with a “1” and the area code.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 44 Operating Your System Using Telephone Company Voice Mail To use your NEW CALL lamp to indicate voice mail messages: 1 Subscribe to voice mail service from your local Telephone Company. 2 Follow the instructions at right to set your voice mail detector to the proper line. - The NEW CALL lamp will now flash whenever you have new messages. To access your voice mail messages: 1 Dial the number for your Telephone Company voice mail service.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 45 Operating Your System Using Flash 1 Press FLASH instead of the switchhook when using custom calling services or when activating certain Centrex or PBX features. CONFERENCE FLASH Press FLASH to access custom calling services such as Call Waiting VOLUME Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain PBX or Centrex features.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 46 Operating Your System Using Mute To turn mute on/off during a call: 1 Press MUTE. Press MUTE to turn off your microphone so you cannot be heard - The MUTE indicator turns ON. 2 Press MUTE again to cancel MUTE. - The MUTE indicator turns OFF. HEADSET SPEAKER MUTE The Mute feature allows you to turn off your telephone’s microphone so that the other party cannot hear you.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 47 Operating Your System Using Do Not Disturb (DND) To activate Do Not Disturb: 1 Press PROGRAM. Activate Do Not Disturb to silence your ringer and prevent intercom calls and pages - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Don’t Dsturb:OFF” appears in the display. 3 Press the soft key under CHANGE. The display will now read “Don’t Dsturb:ON”. 4 Press PROGRAM to exit.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 48 Operating Your System Using Line Reserve To reserve a line that is currently being used: Press HOLD then... While the phone is on-hook and idle: 1 Press HOLD. 2 Press the desired LINE button. - The line indicator will turn from red to orange. press the desired LINE button to reserve a line currently in use To cancel Line Reserve: 1 Press the LINE button again. - The line indicator will turn from orange back to red.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 49 Operating Your System Releasing Call Privacy To release call privacy during a call: If your system is set to have call privacy normally ON, it will automatically be on during each call. 1 Press the CONFERENCE button any time you wish to turn the call privacy OFF during a particular call. “Privacy Released” will appear in the display to indicate that call privacy is temporarily off.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 50 Operating Your System Using Toll Restriction To temporarily turn off toll restriction at a restricted telephone: 1 Press HOLD. 2 Enter the 4 digit toll restriction access code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”. The SPEAKER light will flash indicating that toll restriction is temporarily off, and you may make your call.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 51 Operating Your System Using the Call Timer To view the elapsed time during your call: The call timer automatically displays the elapsed time during your call Simply view the display, which will automatically display the elapsed time during a call. To restart the timer from zero: Press the left arrow (<)button, which is found directly below the display.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 52 Operating Your System Using a Headset With Your Telephone To make and answer a call using the headset: 1 Press the HEADSET button to acti- Use the HEADSET button to toggle the headset on and off. vate the headset. If you wish to override automatic line selection, press the desired LINE button instead of pressing the HEADSET button, and you will be connected to that line on the speakerphone. Then press the HEADSET button to toggle to the headset.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 53 Operating Your System Adjusting Your Telephone's Time and Date 1 Press PROGRAM. - The display will read “Program...” If you subscribe to Caller ID service, then the Date and Time is set automatically 2 Press the soft key under NEXT repeatedly, until “Time/Date Set” appears in the display, and then press ENTER. The display will show the currently set time. 3 Press the soft key under CHANGE, then enter the time as instructed in the display.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 54 Memory Dialing Memory Features Your telephone can store up to 78 of your most often dialed numbers in its memory.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 55 Memory Dialing Using Memory Dial To store a memory dial number: 1 Press PROGRAM. Press Memory button to dial numbers in white spaces Press LOWER, then Memory button to dial numbers in gray spaces - The display will read “Program...” 2 Press the soft key under MEM.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 56 Memory Dialing Using Personal Directory Dial To store a personal directory dial number: You may store up to 10 personal directory dial telephone numbers at your telephone. 1 Press PROGRAM. Note that you can enter hyphens in your numbers for easy reading, as well as flashes and pauses (see page 48). - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “#” button.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 57 Memory Dialing Using Shared Directory Dial To store a shared directory dial number: At Station #11: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “ ” button. * - The display will read “ Empty Location,” or indicate that the shared directory is full.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 58 Memory Dialing Special Memory Features Storing a hyphen into memory: You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen. Storing a dialing pause into memory: You can store a pause in a memory location for use with certain banking and long distance services.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 59 Memory Dialing Special Memory Features (Continued) Storing one of the last five numbers dialed into memory: To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed. Press SAVE when the desired number is displayed.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 60 Intercom Operation Making Intercom Calls To intercom another station: 1 Press the INTERCOM button, then dial the two-digit station number of the station you wish to intercom. Use the INTERCOM button and the dialpad to make intercom calls to other stations 2 To end the conversation, hang up or press the SPEAKER button. To intercom another station while you are on an outside call: 1 Press the INTERCOM button.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 61 Intercom Operation Answering Intercom Calls To answer an intercom call: A If your phone is set to INTERCOM RING: Press the SPEAKER button or lift the handset and begin talking. B If your phone is set to INTERCOM VOICE: You will hear one ring, then an alert tone followed by the caller’s voice. To answer the voice call at any time, press the SPEAKER button or lift the handset and begin talking.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 62 Intercom Operation Making Pages To page another station: 1 Press PAGE. 2 Dial the two-digit station number of Press PAGE followed by a station button to make a page to that station the station you wish to page. 3 After you hear the paging tone, speak towards the telephone or lift the handset and make your announcement. To make an All Page: 1 Press the PAGE button twice.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 63 Intercom Operation Answering Pages To answer a page directed to your station or an All Page: 1 Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM button. 2 Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 64 Intercom Operation Selecting Intercom Ring, Intercom Voice, or Handsfree To choose how your phone will respond to intercom calls: 1 Press PROGRAM. You may set your telephone to respond to intercom calls in one of three ways: - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Intercom Prefs” appears in the display, and then press ENTER. The display will show the current intercom setting.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 65 Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcement: 1 Make an intercom call to another ext. that is busy on an outside call. 2 After you hear the confirming tone, you may make your announcement and your voice will be heard through the speaker at the called station. To respond to an off hook voice announcement: 1 Press the flashing INTERCOM button. The outside call is automatically placed on hold.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 66 Intercom Operation Monitoring a Room Using the Intercom To monitor a room through the speakerphone of another station: 1 Place an intercom call to telephone you wish to monitor.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 67 Intercom Operation Naming Stations To Name a Station in Your System: At Station #11: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Station Naming” appears in the display, and then press ENTER. - The display will show the currently stored name for station #11, or indicate “No Name” if no name has yet been given to station #11.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 68 Expanding the System Your system can accomodate up to 16 stations. The maximum number of lines will depend on how you choose to install the system. Standard Configuration This is the most common setup, and is the desired setup for most installations. This installation is also called “square” in telephone terminology.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 69 Expanding the System Auxiliary Lines You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations. You can have up to one auxiliary Line 2, one auxiliary Line 3, and up to two auxiliary Line 4’s.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 70 Centrex Operation Using Centrex With Your Telephone To set up a private Centrex line at your telephone: 1 Connect the desired private Centrex line to your telephone. 2 Follow the instructions on page 19 for setting up private lines. Your telephone is ideal for use in a Centrex environment. You can easily connect a private Centrex telephone number to Line 2, 3 or 4 at your phone.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 71 Centrex Operation Storing the Centrex Prefix To store the Centrex prefix: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Centrex Prefix” appears in the display, then press ENTER. The display will show the currently stored Centrex prefix, or indicate “XXXXXXX” if none has been stored. 3 Press the soft key under CHANGE, then enter the desired Centrex prefix, up to seven digits.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 72 Centrex Operation Setting up a Telephone as a Centrex Console To set up a telephone as a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Centrex Console” appears in the display, and then press ENTER. The display will show the current console setting. 3 Press the soft key under CHANGE until the desired console setting is displayed.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 73 Centrex Operation Setting a Telephone to Ring a Centrex Console To set up a telephone to ring a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Ring Console” appears in the display, and then press ENTER. The display will show the current ring console setting. 3 Press the softkey under CHANGE until the desired ring console setting is displayed.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:45 PM Page 74 Additional Information Using Other Telephones With Your Telephone Using standard telephones You may use standard (non-SBC 4000) telephones in conjunction with your SBC 4000 telephones. All features of the non-SBC 4000 telephones will operate normally. However, they will not be able to share the features of the SBC 4000 telephones.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 75 Additional Information Using the Data/Fax Jack To connect a modem or a fax machine to your phone: The data/fax jack is found on the right side of your phone 1 Simply plug your modem or fax machine into the data/fax jack on the side of the telephone. For added convenience, you may connect modems or fax machines to the telephone line by plugging them into the data/fax jacks, which are found on the right side of the telephones.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 78 Additional Information Replacing Your Battery 1 Make sure the AC cord remains attached to the telephone and to an electrical outlet. 2 Turn the telephone over. 3 Remove desk pedestal/wall mount bracket if attached. 4 Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab. 5 Remove the old battery. 6 Insert a new 9-volt battery. 7 Close the battery cover.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 79 Additional Information Adjusting Held Call Reminder 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Hold Remind” appears in the display. The display will show the currently set held call reminder time. 3 Press the soft key under CHANGE Your telephone is factory-set to automatically alert you at 2 minutes, and then every 2 minutes thereafter, if a caller is still on hold.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 80 Additional Information Adjusting Auto Hold Drop Time 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until ”Advanced Setting” appears in the display, and then press ENTER. 3 Press the soft key under NEXT repeatedly, until “Hold Drop Time” appears in the display, and then press ENTER. The display will show the currently set hold drop time.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 81 Additional Information Adjusting Flash Length 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Your telephone is factory-set to have a flash length of 700 milliseconds, which is appropriate for most environments.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 82 Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. 3 Press the soft key under NEXT until “Erase Settings” appears in the display, and then press ENTER. - The display will read “Feature Settings.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:45 PM Page 83 Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. 3 Press the soft key under NEXT repeatedly, until “Loop Detect” appears in the display, along with the current setting.
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:45 PM Page 84 Additional Information Troubleshooting Guide If you are having difficulty with your telephone, DO NOT RETURN IT! You may find your problem and solution listed below. If not, please contact SBC Communications for technical support. The telephone does not work, and you do not get dial tone. Check all connections and make sure that they are securely in place (See pages 4-7).
SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:45 PM Page 85 Additional Information Troubleshooting Guide (Continued) Problem Solution The line LED flashes when a call comes in, but the telephone does not ring. Make sure that the ringer is on (See page 22). Adjust the ringer volume control (See page 23). Make sure that Do Not Disturb is not on (See page 37). Some telephones do not ring. If there are several non-system telephones on the line that does not ring disconnect some of them.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 86 Additional Information FCC Information This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 87 Additional Information FCC Information (Continued) This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:01 PM Page 88 Additional Information Warranty Information STATEMENT OF LIMITED WARRANTY SBC Warrants, to the original purchaser only, the material and workmanship of this product for ONE YEAR from the date of purchase. SBC will repair or replace, at our option, this product without charge should it fail due to a defect in material or workmanship within that time period.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.
SBC-4000 UG for PDF v4 040702.qxd Printed in China LIB703YY Rev 1.
