Service manual

PROBLEM POSSIBLE CAUSE(S)
A
CTION / SOLUTION(S) SECTION
Possible defective blades
Try different box
of blades, return suspect blades-RG
A
Improper slip sheet material used; ie: "3X", etc. Use regular 4-ply mat board for slip sheet
Slip sheet too small for mat being cut Use properly sized slip sheet
Foreign matter lodged in mat or slip sheet Move or replace slip sheet
Head rotation error, RB circles/ellipses or Software issue, version < 2.1.0
Designer's Choice file, usually text cutting.
Tape or other residue on mat forces head to turn Check/ clean mat surface for tape or ATG residue
Glide pad hitting loose button clamp & turning Check and tighten clamp buttons (use coin)
Cutting head/gantry jams violently Air pressure too low, head caught against Check air gauges; adjust or turn on compressor; and M-2
button clamp(s) inspect glide pad for damage
Clamp button(s) loose, unscrewed Check and tighten all clamp buttons (use coin)
Head or gantry colliding with stationary object; Move machine or interfering object(s), check behind
furniture, shelving,etc. machine as well.
Defective X or Y-axis driver Diagnose in Motion Console, replace if required RC-2
X bearing cart / gantry jammed by T-nut in Remove top and bottom T-nuts from extrusion
top or bottom extrusion.
Scratching/ scoring marks on Foreign matter caught under glide pad Clean glide pad, use solvent if necessary M-1
surface of mat board
Glide pad scratched or damaged Inspect pad, sand smooth any superficial scratches, may
be necessary to remove head and pad if damage is severe;
replace glide pad if excessively damaged RH-1
Loose or damaged button clamps scoring pad Inspect clamp buttons for tightness and burrs, tighten loose
clamps with coin, sand palpable burrs on clamp button faces
Blade magazine scuffing mat surface Reduce blade depth for Standard or V-groove adjusting screw M-8
Slight squeaking during head/gantry Possible drying of linear-bearing track felt wipes Drip light machine oil onto felt wipes or bearing tracks, all 12 M-3
movements