Handbook
Table Of Contents
- 1 Introduction
- 2 ClearFill®Star System Description
- 3 System Design Guidelines
- 3.1 CDMA Basics (in preparation)
- 3.2 Required information for system design
- 3.3 Design step by step
- 3.4 Estimated RF Coverage per RRH
- 3.5 Right-sizing - the beacon feature (in preparation)
- 3.6 Capacity demand - number for BSIs (in preparation)
- 3.7 System Architecture
- 4 System Installation
- 4.1 General
- 4.2 System Installation (Hardware Installation)
- 4.3 Installation Radio Remote Head (RRH)
- 4.4 Installation Gigabit Ethernet Switch (GES)
- 4.5 Installation Base Station Interface (BSI)
- 4.6 Installation NMS Server (Hardware)
- 4.7 Commissioning of NMS
- 5 NMS Overview
- 5.1 Introduction
- 5.2 Starting the NMS
- 5.3 Tools and Utilities of NMS server
- 5.4 Main Window of NMS Application Client (structure)
- 5.5 The NMS client functionality
- 5.6 Right Click Menus
- 5.7 RRH Configuration
- 5.8 BSI Configuration
- 6 Configuration Management
- 7 System Supervision
- 8 Remote Management and Supervision
- 9 Operational used cases/Maintenance
- 10 System Specifications and Technical Data
- 11 Conformance Statements
- 11.1 United States
- 11.1.1 Introduction
- 11.1.2 Federal Communications Commission (FCC)
- 11.1.3 FCC Part 15 Class A
- 11.1.4 RF approval
- 11.1.5 IEC product safety conformance
- 11.1.6 Indoor applications
- 11.1.7 Antenna exposure
- 11.1.8 Radiofrequency radiation exposure Information
- 11.1.9 Packaging collection and recovery requirements
- 11.1.10 Recycling / take-back / disposal of products and batteries
- 11.2 Canada
- 11.1 United States
- 12 Appendix
ClearFill Star CDMA
1100187 Rev. 1.0
Page 137 of 152
9.8.3 Technical Support / Help Desk
Any technical support required by the customer is registered via the Welcome Center as first
step. The Welcome Center then forwards the support request to the technical support team.
In general, technical support is not part of the basic warranty.
9.8.4 Escalation levels
The following table shows the definition of different support levels for the product. The more
complex the problem to be solved the higher the level.
Technical support hierarchy / escalation:
Level 1 technical support / system operation
With customer/mobile operator
Level 2 technical support
With customer/integrator (call center, support organization trained by RFS)
Level 3 technical support
RFS Regional technical support, Application engineering, technical consulting, and field
support
Level 4 technical support
RFS central technical support, global competence center (Germany)