Handbook

Table Of Contents
ClearFill Star CDMA
1100187 Rev. 1.0
Page 136 of 152
Provide customer
address of RFS
regional repair center
Provide RMA number
Inform service team
and forward repair
request
Figure 86 Initiate Product Repair (to Customer)
Provide customer
ticket number (first by
call and afterwards by
mail)
Forward support
request to technical
support team.
Customer will stay
either on the call or will
be called back
Figure 87 initiate or trigger technical support
The defective unit sent by the
customer is received by RFS
(*)RMA return Material
Authorisation
(**)CIP= Carriage &
insurance paid
Turn Around Time
The repaired unit sent by RFS is
available CIP at the airport (**)
The customer puts back the repaired
unit in their spare pool
A defective unit is replaced from the
customers spares pool
Customer calls the Welcome Center
to get an RMA (*)
Customer
RFS Welcome
and Dispatch
Center
RFS Repair Service
Logistic Center
Ask for
RMA
number
Defective
Unit
Repaired or
Replaced Unit
Spare Pool
stock re-fill
turn-around time
The defective unit sent by the
customer is received by RFS
(*)RMA return Material
Authorisation
(**)CIP= Carriage &
insurance paid
Turn Around Time
The repaired unit sent by RFS is
available CIP at the airport (**)
The customer puts back the repaired
unit in their spare pool
A defective unit is replaced from the
customer’s spares pool
Customer calls the Welcome Center
to get an RMA (*)
Customer
RFS Welcome
and Dispatch
Center
RFS Repair Service
Logistic Center
Ask for
RMA
number
Defective
Unit
Repaired or
Replaced Unit
Spare Pool
stock re-fill
turn-around time
Figure 88 RFS repair process