Handbook
Table Of Contents
- 1 Introduction
- 2 ClearFill®Star System Description
- 3 System Design Guidelines
- 3.1 CDMA Basics (in preparation)
- 3.2 Required information for system design
- 3.3 Design step by step
- 3.4 Estimated RF Coverage per RRH
- 3.5 Right-sizing - the beacon feature (in preparation)
- 3.6 Capacity demand - number for BSIs (in preparation)
- 3.7 System Architecture
- 4 System Installation
- 4.1 General
- 4.2 System Installation (Hardware Installation)
- 4.3 Installation Radio Remote Head (RRH)
- 4.4 Installation Gigabit Ethernet Switch (GES)
- 4.5 Installation Base Station Interface (BSI)
- 4.6 Installation NMS Server (Hardware)
- 4.7 Commissioning of NMS
- 5 NMS Overview
- 5.1 Introduction
- 5.2 Starting the NMS
- 5.3 Tools and Utilities of NMS server
- 5.4 Main Window of NMS Application Client (structure)
- 5.5 The NMS client functionality
- 5.6 Right Click Menus
- 5.7 RRH Configuration
- 5.8 BSI Configuration
- 6 Configuration Management
- 7 System Supervision
- 8 Remote Management and Supervision
- 9 Operational used cases/Maintenance
- 10 System Specifications and Technical Data
- 11 Conformance Statements
- 11.1 United States
- 11.1.1 Introduction
- 11.1.2 Federal Communications Commission (FCC)
- 11.1.3 FCC Part 15 Class A
- 11.1.4 RF approval
- 11.1.5 IEC product safety conformance
- 11.1.6 Indoor applications
- 11.1.7 Antenna exposure
- 11.1.8 Radiofrequency radiation exposure Information
- 11.1.9 Packaging collection and recovery requirements
- 11.1.10 Recycling / take-back / disposal of products and batteries
- 11.2 Canada
- 11.1 United States
- 12 Appendix
ClearFill Star CDMA
1100187 Rev. 1.0
Page 135 of 152
9.8.2 Welcome Center
9.8.2.1 Introduction
Purpose of the Welcome Center is to provide a regional single interface to the customer to
initiate any type of service request. Furthermore, the Welcome Center is in the position to
track the customer service demand and give feedback to the customer regarding the status
of their request.
The following maintenance services have to be initiated via the Welcome Center:
Initiate product repair
Trigger/initiate technical support
For both types of service demands, the Welcome Center is to register the customer request
and forwards it to the appropriate team.
9.8.2.2 Workflow
The repair process will be triggered by the RFS regional Welcome Center. The customer
sends the faulty unit to the RFS regional repair Center.
Each repair of a faulty unit is registered and tracked under a unique identifier called RMA
(Return Merchandise Authorization).
RFS target is to provide to the customer a repair service with a turn around time of 30 days
as standard.
The following pictures describe the general workflow for Welcome Center activities.
Accept customer call
Register call, caller
and customer data
Register customer
service request
Associate unique
identifier to service
request
(RMA/ticket number)
Figure 85 Register Service Request from Customer