Handbook

Table Of Contents
ClearFill Star CDMA
1100187 Rev. 1.0
Page 134 of 152
9.8 Warranty
All active (as well as passive) products of the RFS portfolio are coming with a standard
warranty period of 12 months. This warranty can be extended by paying an additional
warranty fee.
9.8.1 RFS Maintenance Services
Note: The following chapters 9.8.1 – 9.8.4 are general information only. For Alcatel-Lucent
customers:
To obtain technical support, documentation and training or to submit feedback:
The Alcatel-Lucent Online Customer Support (OLCS) website:
http://support.alcatel-lucent.com
provides access to technical support, related
documentation, and related training and feedback tools. The site also provides account
registration for new users.
9.8.1.1 Maintenance services within warranty:
The following after sales services are part of the standard warranty:
Welcome Center
Repair
SW maintenance releases
9.8.1.2 Extended warranty services:
Extended warranty services are services which are not covered under the “standard”
warranty and therefore have to be purchased separately.
Typical extended warranty / after sales services:
Help Desk (standard local working hours)
Inventory and Spare Part Management
Remote Support (via remote access to the active element to element manager)
On-site support