Specifications

Chapter 6 Diagnostics and Troubleshooting Installation and Operation Manual
6-6 Connectivity Tests RICi-E3, RICi-T3 Ver. 1.0
6.3 Troubleshooting
Table 6-5. Troubleshooting
Trouble Symptoms Possible Cause Recommended Course of Action
All front panel indicators are
OFF
The unit is not receiving
power
Check that power is supplied to the unit.
LOS indicator is Red External problem Check the E3/T3 cable.
LOS indicator is Yellow External problem Check the T3 cable.
ETH LINK indicator is Off Problem with LAN cable or
hub
Check LAN cable and hub.
Physical connection Ok, but no
IP connection
IP configuration problem Check for errors in the routing table, the
host IP addresses or the default
gateway.
ALM indicator is Red Alarm detected View th aalarm under
Main Menu > Configuration > Monitoring
> Log File.
6.4 Connectivity Tests
RICi-E3, RICi-T3 checks network integrity by running ping, trace route, or loopback
tests.
Running Ping Test
You can ping remote IP host to check the RICi-E3, RICi-T3 IP connectivity.
Activating the Ping test sends ping frames to the IP host to indicate the
availability of the connection at IP level. When the terminal receives continuous
responses from the IP host, the IP connection is up.
 To ping an IP host:
1. Navigate to Main menu > Diagnostics > Ping.
The Ping menu appears as illustrated in
Figure 6-5 .
2. In the Ping menu, configure the following:
 Destination IP Address (IP address of the host that you intend to ping):
0.0.0.0 to 255.255.255.255.
 Number of frames to send: 0-50.
To send a continuous stream of frames, select 0.
3. Select Send Ping to start sending pings.
4. Select Stop Ping to stop the ping test.