User Manual

11
FREQUENTLY ASKED QUESTIONS //
A Counter Sensor is showing offline on our FloorPlan, what can I do?
● If it’s a single Counter Sensor amongst multiple other online Counter Sensors,
it’s likely the battery. Remove the Counter Batteries and replace. Please note
these take 3.6V LI AA batteries, not conventional AA. If swapping the battery
does not resolve the issue, please contact CoWorkr and we’ll send you a
replacement.
● If multiple Counter Sensors are offline:
● The sensors may be out of range of the nearest Hub, try moving a Hub
closer to test the connection. Sometimes a sensor’s signal may be
blocked depending on its installed location. Please reach out to
CoWorkr via chat or email ([e-mail]) if you think an extra
Hub is needed.
● The nearest Hub may be offline. Check the nearest Hub on the FloorPlan
to ensure it is online.
Will Counter Sensors detect workers walking through a space?
Yes, if installed overhead, the area of detection will be triggered by any humans
entering the space.
Can Counter Sensors pick up workers on the other side of glass walls or windows?
● Not likely, the majority of glass used for partition walls will not allow Counter
Sensors to capture the occupants. Other clear materials, such as
polycarbonate or acrylic, may allow for partial detection of motion but the
device’s sensitivity will be greatly reduced due to the surface blocking IR
radiation.
Are Counter Sensors dangerous to human health?
● Counter Sensors use Bluetooth Low Energy (BLE) to communicate. The output
power of CoWorkr Bluetooth Low Energy devices is so low, the FCC does not
require them to be tested for Specific Absorption Rate (SAR), a measure of the
rate at which energy is absorbed by the human body when exposed to RF