Product Info Part 3

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User’s Manual
6. Specifications 6. Specifications
Return Material Authorization(RMA) Procedure
The return and exchange of products are not allowed without prior approval from
R-tron America, Inc.
Please follow the exchange procedure below.
1. Call Tech Support for troubleshooting.
2. If the device has a hardware problem, R-tron will replace it if it is within
warranty.
A RMA number will be issued for the return.
3. R-tron will ship the replacement and a return label will be provided.
4. The customer must return the product using the original packaging,
including accessories.