User's Manual

APEX 1900-24 USER MANUAL V1.0.00 Tech Support: 1-888-317-8766
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Return Material Authorization(RMA) Procedure
The return and exchange of products are not allowed without prior approval from R-tron America, Inc.
Please follow the exchange procedure below.
1. Call Tech Support for troubleshooting.
2. If the device has a hardware problem, R-tron will replace it if it is within warranty.
A RMA number will be issued for the return.
3. R-tron will ship the replacement unit with a return shipping label.
4. The customer must return the product using the original packaging, including all accessories
and/or parts.