Operating instructions

11
REV 3 - 0906081646
L-A2-25109
Troubleshooting
Maintenance and Service
Maintenance
Once installed and operating properly, the Real-
Fyre
®
gas log set requires very little maintenance.
You should inspect the log set and control annually
for the following:
1. Excessive Sooting - Some sooting of
the log set is normal and adds to the
natural appearance of burned wood. If soot
accumulates, you may brush the soot off with
a stiff brush. Logs may also be cleaned by
allowing them to heat up, then spraying them
with water where soot has accumulated.
2. Debris around the control - Inspect the
control and pilot to be sure it is free of any
dirt or debris.
3. Insects and burner blockage - Check the
burner ports and the air-mixer, if present, to
make sure they are free from debris. Blocked
burner ports and orifi ces may result in poor fl ame
distribution or fl ame at air-mixer (if equipped).
Reference SOLUTION, to symptoms 2-4, of
Troubleshooting.
Service
It is recommended that a qualifi ed professional
service technician be called to service the
gas log set and control should service be
required. The Troubleshooting section of these
instructions serves as a guide for ensuring
optimum performance of the gas log set.
Flame Appearance
The flames should be blue at the base and a
combination of blue/yellow at the body and tips.
PROBLEM CAUSE SOLUTION
1. Pilot will not stay
lit
a. Pilot generator may not be producing
suffi cient millivoltage.
a. Check with a millivolt meter. Should be 250
millivolts or more.
b. Pilot fl ame making a blowing sound b. Pilot needs adjusting (See Pilot Adjustment).
c. Generator wire leads attached to the
wrong terminals on the valve.
c. Connect leads per wiring diagram, previous
page
d. Defective thermomagnet safety in valve. d. Replace valve.
2. Pilot Burning.
No Gas to
Burner
a. Safety valve not turned to the ON
position after lighting pilot.
a. Turn to ON position.
b. Wire leads are not properly connected to
valve or switch terminals
b. Attach all wire leads tightly to proper terminals
(See wiring diagram, previous page).
c. Voltage to pilot generator too low c. See section 1a above.
d. Defective valve. d. Replace valve.
3. Log set Not
burning properly
a. Low fl ame/uneven fl ame. a. Check for low gas pressure; minimum
operating pressures of 5" W.C. at manifold.
4. Log set will not
shut OFF
a. Toggle Switch Control lead wires to the
valve may be shorted together or on
wrong terminals.
a. See wiring diagram, previous page. System
takes 15-20 seconds to complete shutdown
(nominal).
5. Frequent pilot
outage
a. Pilot fl ame is out of adjustment. a. See section 1b above.
b. Down drafts from the chimney,
extinguishing the pilot.
b. Check draft. Consult with a qualifi ed chimney
expert.
6. Log set shuts
down during
operation
a. Glass doors closed causing excessive
heat buildup.
a. Open glass doors.
b. Pilot generator improperly mounted on
rear of burner pans.
b. See (Mounting Pilot Assembly to Real-Fyre
®
burners).
c. Heat shield not in place. c. Place heat shield over valve.
7. Excessive soot
on logs
a. Yellow fl ame impingement b. Open air shutter on front burner or main
burner as needed.