Owner`s manual

TROUBLESHOOTING (Cont.)

POSSIBLE CAUSE SOLUTIONS

A. Low gas pressure A. Check gas pressure.

B. Drafts in room B. Eliminate drafts by closing heating and air conditioning vents,

returns, and outside air vents. Fans blowing directly into ﬁ replace

should be turned off when set is operating.

C. Air shutters blocked C. Burner air shutters are blocked with debris. Vacuum debris in and

around burner area.

D. Log placement D. Some log sets have notches on the bottom front and rear logs to

restrict any side-to-side movement. The log support/main burner

brackets restrict any forward or backward movement. Make sure

log set is placed in its proper position as instructed in the owner’s

manual, so there is no ﬂ ame impingement on log set.

E. Too many embers on the ember burner (where

ﬁ tted)

E. Remove any additional embers not included with your vent-free gas

log set. Important: DO NOT ADD ANY ADDITIONAL EMBERS

TO THIS LOG SET. ANY ADDITIONAL EMBERS MAY CAUSE

UNSAFE OPERATION.

F. Using a product other than Real-Fyre

gas logs

with burner

F. Make sure only Real-Fyre

vent-free gas logs are used with your

vent-free burner.

G. Using natural gas burner on propane gas or

propane burner on natural gas

G. Make sure burner is set up for the gas you are using. Check

nameplate attached to burner. Call your dealer immediately if

nameplate does not match the gas you are using.

H. Adding any accessories to log sets H. Shut down log set and take off any logs or accessories that do not

belong with the set.

I. Blocked oriﬁ ces or air shutters I. Dust, lint, ﬁ bers, paper, spider webs, pet hair, etc. in the ﬁ replace

and on the burner assembly can affect the operation of the burner

and the ODS pilot assembly. Clean out the debris and vacuum

around burner for dust that may have accumulated over time.

Vacuum the ODS pilot assembly and over the air shutter holes.

Any blockages in this area will affect the operation of the ODS

sensor.

A. Haven’t held knob in long enough A. Hold knob in for 1 minute and release. If the knob doesn’t hold,

contact your dealer for service ( valve replace or new ODS).

A. Flash tube blocked A. Clear flash tube of all obstructions, especially around the

bottom.

SOOTING

ODS PILOT WILL NOT STAY LIT WHEN KNOB IS RELEASED

POPPING NOISE COMING FROM BURNER