Owner`s manual

17
TROUBLESHOOTING
POSSIBLE CAUSE SOLUTIONS
BURNER SHUTTING DOWN DURING OPERATION
A. Insuffi cient or excessive gas
pressure
A1. Check gas pressure (Read G.- I. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2. Other gas appliances may be on the same gas line, dropping gas pressure
to burner system. Check pressures with everything operating to ensure
adequate pressure.
B. Log placement B. Reference the LOG PLACEMENT section in this manual for recommended
log positioning.
C. Flue area, fireplace, or
damper dirty from soot
C. Clean around, above, and under damper thoroughly. Clean fi replace, removing
loose material, including soot and creosote.
D. Fireplace too small for unit D. Ensure minimum requirements are met. (See FIREPLACE SIZE
REQUIREMENT section in this owner’s manual.)
E. Blockages on burner E. Vacuum any lava granules or material that may have fallen onto burner pipe
area.
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LOW FLAME HEIGHT
A. Gas pressure A. Check gas pressure (see Section 1, A1 of this table).
BURNER NOT BURNING EVENLY
A. Burner orifi ce clogged A. Clean burner orifi ce.
B. Top burner lights; bottom
burner has delayed ignition.
B1. Check gas pressure. Can be caused by too small of a gas line (see Section
1, A1 of this table).
ODORS
A. Gas leak A. Shut off gas, if possible. Follow instructions on front page. Have a qualifi ed
professional service technician or the gas company correct all leaks.
B. New home, new carpet, or
new paint
B. When these odors are drawn into the fi replace, this may cause objectionable
odors. Thoroughly ventilate the area before restarting your burner system.
SOOTING
A. On logs, in fi rebox, or room A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning
vents, returns, and outside air vents. Fans blowing directly
into fi replace should be turned off when set is operating.
C. Air shutters blocked (if applicable) C. Air shutters are blocked with debris. Vacuum debris away
from air shutter.
D. Log placement D. See solution in troubleshooting 1B.
E. Using natural-gas burner on propane gas E. If the gas listed on the nameplate does not match the gas
you are burning, shut down the burner system immediately.
Then call your dealer.
F. Adding any accessories to log sets F. Shut down log set and take off any logs or accessories that
do not belong with the set.
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