Owner`s manual

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TROUBLESHOOTING (Cont.)
POSSIBLE CAUSE SOLUTIONS
SOOTING
A. On logs, in fi rebox, or room A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning
vents, returns, and outside air vents. Fans blowing directly
into fi replace should be turned off when set is operating.
C. Air shutters blocked (if applicable) C. Air shutters are blocked with debris. Vacuum debris away
from air shutter.
D. Log placement D. See solution in Section 1, B.
E. Using natural-gas burner on propane gas or
propane burner on natural gas
E. If the gas listed on the nameplate does not match the gas
you are burning, shut down the burner system immediately.
Then call your dealer.
F. Adding any accessories to log sets F. Shut down log set and take off any logs or accessories that
do not belong with the set.
PILOT WILL NOT STAY LIT
A. Valve won’t hold A. Contact your dealer for instructions on replacement.
B. Pilot hood not aimed at thermocouple B. Pilot hood bent; replace pilot or angle pilot hood properly so
pilot fl ame hits thermocouple.
C. Pilot line bent C. Replace pilot line.
D. Thermocouple is loose D. Tighten thermocouple nut at gas control valve.
E. Thermocouple cracked or worn out E. Replace thermocouple.
F. Excessive down draft F. Install chimney cap / Outside chimney too close to other
peaks / Check chimney fl ue for proper height / Poorly
designed chimney
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BURNER WILL NOT TURN ON
A. Low/dead batteries in remote transmitter
AND/OR remote receiver / switch box
(select models only)
A. Replace batteries as needed (if applicable).
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BURNER TURNS OFF AFTER EXTENDED USE
A. Thermal safety device activated
(electronic models only)
A. Allow unit to cool. Turn off unit then turn back on.
(Burner will function when control module is at 160˚ F or
below.)
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