Owner`s manual

SYMPTOM CAUSE SOLUTION

3. Uneven ﬂ ame distribution

(Lower at one end of the

burner)

A. Clogged or blocked portholes A. Burner ports can be cleared of

foreign objects by running a wire

through them.

B. Insufﬁ cient gas pressure and/or

supply

B. Consult installer or plumber

(see solution 2B).

C. Decorative media may be

packed down too tightly

C. Loosen media around burner

pipe by running a kitchen knife

along both sides of the pipe.

Even out media in burner pan.

D. Auxiliary shutoff valve partially

closed

D. Open valve fully. Usually you will

ﬁ nd this along the wall 3' from the

ﬁ replace.

4. Flame at air mixer

(For propane units)

A. Clogged or blocked burner

ports

A. Burner ports can be cleared of

foreign objects by running a wire

through them.

B. Insufﬁ cient gas pressure and/or

supply

B. Consult installer or plumber

(see solution 2b).

C. Decorative media may be

packed down too tightly

C. Loosen media around the burner

by running a kitchen knife along

both sides of the pipe. Be sure

granules are used with an air

mixer.

D. Excessive gas pressure D. Contact your gas supplier.

TROUBLESHOOTING (cont.)