Owner`s manual

12
TROUBLESHOOTING
SYMPTOM CAUSE SOLUTION
1. Smoking and/or sooting A. Poor draft or downdraft A. Check for chimney blockage.
Be sure chimney is at least
3
' taller than anything within
10
' of it in all directions. If not,
consult a chimney sweep.
Chimney cap or fan may help.
Under severe conditions, you
may need to open a window
near the fi replace about 1" to
2" when burning the unit.
B.
Improper burner for gas used B. Use only a natural-gas set
with natural gas or use only a
propane-gas set with propane
gas.
C.
Damper closed C. Open damper fully when
operating burner system.
D. Burner is positioned too close to
the front of the fi rebox
D. Move burner system to the
center of the fi rebox.
E.
Improper glass/gems placement
or amount
E. See PLACEMENT OF GLASS/
GEMS section.
F.
Flue is less than 8" in diameter F. Inadequate fireplace
ventilation; consult with a
fi replace expert.
G.
Air mixer on propane set is
closed
G. Open air mixer completely.
2.
Low fl ame A. Incorrect decorative media for
type of gas used
A. Consult your dealer for proper
set.
B.
Insuffi cient gas supply B. Other gas appliances may
be competing for gas supply.
Consult installer or plumber.
Orifice size is based upon
7" w.c. pressure for natural
gas and 11" w.c. pressure for
propane gas. Plumbing must
supply adequate pressure.
C.
Blockage or kink in connector
kit, plumbing, or burner orifi ce
C. Clean out blockage. If connector
kit is kinked, replace it.
D.
Valve not fully open D. Open valve fully.
(
IMMEDIATELY
STOP USING. Call
your gas supplier
or another qualifi ed
professional installer
or service agency.)