Owner`s manual

10
L-A2-041
REV 7 - 1302121321
TROUBLESHOOTING THE GAS LOG SET (Cont.)
SYMPTOM CAUSE SOLUTION
2. Low fl ame A. Incorrect log set for type of gas
used
A. Consult the dealer for proper set.
B. Insuffi cient gas supply B. Other gas appliances may be
competing for gas supply. Consult
installer or plumber. Orifi ce size is
based upon 7" w.c. pressure for
natural gas and 11" w.c. pressure for
propane gas. Plumbing must supply
adequate pressure.
C. Blockage or kink in connector kit,
plumbing, or burner orifi ce
C. Clean out blockage. If connector kit
is kinked, replace it.
D. Valve not fully open D. Open valve fully.
3. Uneven flame
distribution
(Lower at one end of
the burner)
A. Clogged or blocked port holes A. Portholes can be cleared of foreign
object by running a wire through
them.
B. Insuffi cient gas pressure and/or
supply
B. Consult installer or plumber.
(See solution 2b)
C. Granules may be packed down
too tightly or not evenly
C. Loosen granules around burner
pipe by running a kitchen knife
along both sides of pipe. Even out
granules in burner pan.
D. Auxiliary shutoff valve partially
closed
D. Open valve fully. Usually you will
fi nd this along the wall 3' from the
fi replace.
E. Valve not fully open E. Open valve fully.
4. Flame backing out of
air mixer
A. Clogged or blocked portholes A. Portholes can be cleared of foreign
object by running a wire through
them.
B. Insuffi cient gas pressure and/or
supply
B. Consult installer or plumber.
(See solution 2b).
C. Granules may be packed down
too tightly
C. Loosen granules around the burner
by running a kitchen knife along
both sides of the pipe. Be sure
vermiculite (not sand) is used with
an air mixer.
D. Excessive gas pressure D. Contact the gas supplier.