Owner`s manual

12
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
1. Pilot will not light a. Obstruction in pilot gas supply or
pilot gas-supply line is kinked
b. Inadequate gas supply
c. Air in line
a. Clear out obstruction. Replace pilot
gas-supply line if kinked
b. Have gas pressure checked by
installer or gas supplier
c. Air should clear; attempt to relight
2. No spark at pilot a. Loose wires
b. Dead batteries
c. Faulty switch or remote (if
equipped)
a. Check all wires are securely in place
b. Replace batteries
c. Replace the switch box unit or remote
system as appropriate
3. Pilot lights, but main
burner will not
a. Wire leads are not connected to
proper valve terminals or toggle
switch terminals not tight
b. Batteries too low for voltage output
c. Defective valve
a. Make sure all wire leads are tight and
attached to proper terminals (see
wiring diagram section
b. Replace with new ones
c. Replace valve
4. Log set not burning
properly
a. Low fl ame/uneven fl ame a. Check for low gas pressure; should
have operating pressures of 7" w.c.
for natural gas, 11" w.c. for propane
at manifold
b. Burner should be fi lled completely with
sand or vermiculite
5. Log set shuts down during
operation
a. Glass doors closed, causing
excessive heat buildup
b. Pilot electrode not properly set to
pilot location
c. Heat shield not in place
a. Open glass doors
b. See INSTALL PILOT ASSEMBLY TO
BURNER section
c. Place heat shield over valve. Be sure
the solid black face of the shield is
between the valve and the burner
6. Intermittent ignitor spark
during use (main burner
has been burning for well
over a minute).
a. Embers or sand covering pilot
assembly
a. Clear all foreign material from around
the pilot assembly
Periodically inspect the pilot assembly and valve controls and maintain them free of obstruction or debris.
If the pilot fl ame is not blue with possibly yellow tips and does not impinge on the electrodes or if the pilot
does not stay lit, contact a qualifi ed professional service technician to service the pilot system.
SYNCING THE REMOTE SYSTEM (IF APPLICABLE)
SYNCING THE REMOTE SYSTEM
Ensure the burner system is off and completely cool.
Locate the 3-position switch on the remote receiver and
slide it to the REMOTE position. Next press the LEARN
button and release. See Fig. 12-1. A beep will be heard.
Then press and hold the ON button on the remote
transmitter; a series of beeps should be heard. The
remote system is now synced. Refer to the LIGHTING
INSTRUCTIONS to test.
LEARN
REMOTE ONOFF
Fig. 12-1 Remote receiver sync detail