Owner`s manual

9
L-A2-10208
Rev 3 - 0801151103
TROUBLESHOOTING THE EPK-1(M)(P)
PROBLEM CAUSE SOLUTION
1. Pilot will not light a. Obstruction in pilot gas supply or
pilot gas-supply line is kinked
b. Inadequate gas supply
c. Air in line
a. Clear out obstruction. Replace pilot gas-
supply line if kinked
b. Have gas pressure checked by installer
or gas supplier
c. Air should clear; attempt to relight
2. No spark at pilot a. Loose wires
b. Dead batteries
c. Faulty switch or remote (if
equipped)
a. Check all wires are securely in place
b. Replace batteries
c. Replace the pine cone unit or remote
system as appropriate
3. Pilot lights, but main
burner will not
a. Wire leads are not connected to
proper valve terminals or toggle
switch terminals not tight
b. Batteries too low for voltage output
c. Defective valve
a. Make sure all wire leads are tight and
attached to proper terminals (see wiring
diagram on p. 6, Fig. 6-3)
b. Replace with new ones
c. Replace valve
4. Log set not burning
properly
a. Low fl ame/uneven fl ame a. Check for low gas pressure; should have
operating pressures of 7" w.c. for natural
gas, 11" w.c. for propane at manifold
b. Burner should be fi lled completely with
sand or vermiculite
5. Log set shuts down during
operation
a. Glass doors closed, causing
excessive heat buildup
b. Pilot electrode not properly set to
pilot location
c. Heat shield not in place
a. Open glass doors
b. See p. 5 (INSTALLING THE PILOT
ASSEMBLY TO THE BURNER)
c. Place heat shield over valve. Be sure the
solid black face of the shield is between
the valve and the burner
6. Intermittent ignitor spark
during use (main burner
has been burning for well
over a minute).
a. Embers or sand covering pilot
assembly
a. Clear all foreign material from around
the pilot assembly
Periodically inspect the pilot assembly and valve controls and maintain them free of obstruction or
debris. If the pilot fl ame is not blue with possibly yellow tips and does not impinge on the electrodes
or if the pilot does not stay lit, contact a qualifi ed professional service technician to service the pilot
system.