Owner`s manual

TROUBLESHOOTING (Cont.)

POSSIBLE CAUSE SOLUTIONS

A. Low gas pressure A. Check gas pressure.

B. Drafts in room B. Eliminate drafts by closing heating and air conditioning vents,

returns, and outside air vents. Fans blowing directly into ﬁ replace

should be turned off when system is operating.

C. Air shutter(s) blocked C. Burner air shutter(s) are blocked with debris. Vacuum debris in and

around burner area.

D. Using a product other than Real-Fyre

glass /

gems with burner

D. Make sure only Real-Fyre

glass / gems are used with your burner.

E. Using natural gas burner on propane gas or

propane burner on natural gas

E. Make sure burner is set up for the gas you are using. Check

nameplate attached to burner. Call your dealer immediately if

nameplate does not match the gas you are using.

F. Adding any accessories to burner system F. Shut down burner system and take off any accessories that do not

belong with the system.

G. Blocked oriﬁ ce(s) or air shutter(s) G. Dust, lint, ﬁ bers, paper, spider webs, pet hair, etc. in the ﬁ replace

and on the burner assembly can affect the operation of the burner

and the ODS pilot assembly. Clean out the debris and vacuum

around burner for dust that may have accumulated over time.

Vacuum the ODS pilot assembly and over the air shutter holes.

Any blockages in this area will affect the operation of the ODS

sensor.

ODS PILOT WILL NOT STAY LIT WHEN KNOB IS RELEASED

A. Haven’t held knob in long enough A. Hold knob in for 1 minute and release. If the knob doesn’t hold,

contact your dealer for service ( valve replace or new ODS).

WHISTLING NOISE COMING FROM BURNER

A. Burner may be cold or may have not been used

for a prolonged period of time

A. Allow burner to warm up on low.

B. Air in gas line B. Contact your gas company.

C. Clogged air openings C. Clean all air openings.

SOOTING

WARNING: If the gas quality is bad, the burners will produce soot and/or your pilot will not stay lit.

Contact your gas company.