Owner`s manual

15
TROUBLESHOOTING
BURNER SHUTTING DOWN DURING OPERATION
POSSIBLE CAUSE SOLUTIONS
A. Insufficient or excessive gas
pressure
A1. Check gas pressure (check with local gas company). For natural gas, pressure must
be minimum 5" w.c. at fi replace with burner operating. Maximum inlet gas pressure
is 10.5", w.c. Reading at inlet pressure tap (farthest to valve inlet) on remote-capable
valves burners should be 5" w.c. (minimum). With the knob on high, maximum inlet
pressure is 10.5" w.c.
A2. Other gas appliances may be on the same gas line, dropping gas pressure to the
burner system. Check pressures with everything operating to ensure adequate
pressure.
B. Foreign debris in or around the
fireplace and around the air
intakes of the ODS pilot
B. Dust, carpet fi bers, paper, spider webs, pet hair, etc. in fi replace or on burner assembly
can affect operation of burner and ODS pilot assembly. Clean out debris and vacuum
around burner for accumulated dust. Vacuum or use compressed air to clean out the
ODS pilot assembly area, air shutter hole, burner orifi ce(s), and ODS pilot air intake
openings. Blockage in this area will affect the operation of the ODS pilot assembly.
C. Flue area, fi replace, or damper
dirty from soot
C. Clean around, above, and under damper thoroughly. Clean fi replace, removing loose
material, including soot and creosote.
D. Fans, furnaces, air conditioning
vents, returns, or fireplace
outside air vents near or blowing
into fi replace may create drafts,
altering fl ame patterns
D. Eliminate drafts by closing heating and air conditioning vents, returns, and closing
outside air vents. Fans blowing directly into the fi replace should be turned off when
set is operating.
E. Blockages on burner E. Vacuum any Lava Granules or material that may have fallen onto burner port area.
F. Fireplace too small for unit F. Ensure minimum requirements are met (see FIREPLACE SIZE REQUIREMENT
section).
G. ODS pilot flame lifting off
thermocouple/generator
G. Check gas pressure (see item A1 in this table).
H. Pilot (remote-capable) H. Contact your dealer for instructions on replacement.
1)
• ONLY A QUALIFIED PROFESSIONAL SERVICE PERSON SHOULD SERVICE AND REPAIR THIS APPLIANCE.
• TURN OFF UNIT AND ALLOW TO COOL BEFORE TROUBLESHOOTING