Owner`s manual

23
TROUBLESHOOTING
BURNER SHUTTING DOWN DURING OPERATION
POSSIBLE CAUSE SOLUTIONS
A. Insufficient or excessive gas
pressure
A1. Check gas pressure (Read G.- I. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2. Other gas appliances may be on the same gas line, dropping gas pressure to the
burner system. Check pressures with everything operating to ensure adequate
pressure.
B. Foreign debris in or around the
fireplace and around the air
intakes of the ODS pilot
B. Dust, carpet fi bers, paper, spider webs, pet hair, etc. in fi replace or on burner assembly
can affect operation of burner and ODS pilot assembly. Clean out debris and vacuum
around burner for accumulated dust. Vacuum or use compressed air to clean out the
ODS pilot assembly area, air shutter hole, burner orifi ce(s), and ODS pilot air intake
openings. Blockage in this area will affect the operation of the ODS pilot assembly.
C. Room size (unconfi ned space) C. 50 cu. ft. is required for every 1,000 BTU. Multiply the room’s length x width x
height by 20 (L x W x H x 20). If resulting number is less than the BTU rating of
the burner, ODS pilot outages may occur. Provisions for adequate combustion and
ventilation air must be made (see VENTILATION AND COMBINED SPACE SAFETY
INFORMATION).
D. Flue area, fi replace, or damper
dirty from soot
D. Clean around, above, and under damper thoroughly. Clean fi replace, removing loose
material, including soot and creosote.
E. Fans, furnaces, air conditioning
vents, returns, or fireplace
outside air vents near or blowing
into fi replace may create drafts,
altering fl ame patterns
E. Eliminate drafts by closing heating and air conditioning vents, returns, and closing
outside air vents. Fans blowing directly into the fi replace should be turned off when
set is operating.
F. Blockages on burner F. Vacuum any Lava Granules or material that may have fallen onto burner port area.
G. Fireplaces with high top cavities
can accumulate by-products
of combustion, which can start
recirculating, causing shutdown
G. Open window or damper slightly. Move burner forward if possible, or otherwise
increase ventilation.
H. Insuffi cient air circulation H1. Check glass / gems placement and sizing of burner system (check your owner’s
manual for proper placement and requirements). Reposition burner closer to the
front of fi replace. (Note: Do not place burner too close to combustibles.) (See
INSTALLATION SAFETY GUIDELINES section.)
H2. Check for sunken fi replace, excessive lava rock, or other accessories packed too
tightly against burner or high bottom lip on glass door. Open window or damper slightly.
I. Fireplace too small for unit I. Ensure minimum requirements are met (see FIREPLACE SIZE REQUIREMENT
section).
J. At high altitude, too much heat
or moisture can cause ODS
pilot to shut down system
J. Open a window or the damper slightly or otherwise increase the ventilation. Your set
may not be certifi ed for use over 2,000 feet. Check your owner’s manual.
K. ODS pilot flame lifting off
thermocouple/generator
K. Check gas pressure (see section A1).
L. Pilot (remote-capable) L. Contact your dealer for instructions on replacement.
M. Soot inside burner M. Take burner tube out of unit and shake it or tap it to loosen soot inside burner. Clean
thoroughly and place burner tube back onto unit.
N. Log placement N. Your logs may have notches for correct placement. The burner may have brackets
for correct placement. Make sure log set is placed in proper position (see LOG
PLACEMENT) so there is no fl ame impingement on the log set.
1)
• ONLY A QUALIFIED PROFESSIONAL SERVICE PERSON SHOULD SERVICE AND REPAIR THIS APPLIANCE.
• TURN OFF UNIT AND ALLOW TO COOL BEFORE TROUBLESHOOTING