User Manual

Series 6.0 Software (0510-1079-A) - User Guide 29
Messaging Services
Messaging Services
Event Messaging
The Event Messaging system allows staff members to be notified of system events. When an event occurs,
the designated staff is summoned, via pager (standard and ICM), email, text message or phone to respond to
the situation. Each messaging media can be assigned to a messaging group, which can be configured to
receive messages specific to that group (nursing staff, maintenance, etc.). Messages may be sent to single
message media or sent to entire groups at once.
A Message Unit is the top tier of the Event Messaging system. Each Message Unit can be comprised of a
number of Messaging Groups and a configured list of alarms and events that trigger messages. For example,
Messaging Unit “A” can be configured to receive messages for Cut Band, Check Transmitter and Client
Missing events. Message Unit “B” may be configured to respond to the same events as Messaging Unit “A”
with the addition of Door Open and Device Fault events.
Depending on the needs of your facility, a Messaging Group can be included in more than one unit. In other
words, Messaging Group “2” can be included in Messaging Unit “A” and Messaging Unit “B”. If no alarms
are selected for a Messaging Unit, alarms will default to a Messaging Group. Shift selections can also be
selected to indicate that, within a specified shift’s time period, all messages will be sent to that shift.
Messaging Delays, Retries and Escalation
Messaging Delay allows the user to enter the number of seconds between an event and the messaging of
designated staff. This delay provides enough time for the system to transmit location information to the Client
computer(s). Messaging Delay is set by the installer and should not be changed without consulting a factory-
trained administrator.
The Messaging Retries features will retry a message after a specified number of minutes for any event to
which there is no response. Once a message has been retried the configured amount of times, the message can
be escalated to another Messaging Group.
Messaging escalation is intended to ensure that staff will respond to an emergency call. If a message is sent to
a Messaging Group and the relevant staff does not respond within a specified period, the call will escalate to
another Messaging Group. It is recommended that the final group be comprised of all the messaging media in
the building. The final group will continue to be messaged until the call is answered. The system does not roll
over to the first group again.
NOTE: White alarms for messaging do not escalate or retry. A white alarm message is
only sent once.