User Manual

Series 6.0 Software (0510-1079-B) - User Guide 93
Event Types
Client Missing
This alarm occurs when the Client computer is not communicating with the system network.
To respond to a Client Missing Alarm
1. Verify with the System Administrator that the Series 6.0 Software is running on the Client
computer(s).
2. Check the power and network cable connecting the missing Client computer.
3. From the Client computer, click anywhere in the Client Missing Alarm Message Box to access the
Event Information window.
The Event Information window provides more information about the Client Missing event. This
information may be helpful when communicating the event to your System Administrator.
4. Click Close.
5. Contact your System Administrator or call RF Technologies Technical Support Team at (800) 669-
9946 or [phone].
Low Battery
This alarm appears in bottom toolbar when a transmitter currently enrolled in the system has a low battery.
You cannot clear a Low Battery Alarm; the alarm remains for the duration of time that the transmitter is
enrolled in the system. It does not disappear until the transmitter is discharged from the system and removed
from the facility or assigned a Missing status in the Configurations, Global Settings menu (refer to the Series
6.0 Software Administrator Guide).
Once the transmitter is discharged from the system, follow your warranty policy regarding the discard of the
transmitter. For more information about transmitters and transmitter care, see the appropriate Transmitter
User Guide.
NOTE: A Client Missing alarm may not necessarily involve a Client computer. The
Client Missing alarm could be generated by a service utilized by the system, for example
the SNMP Agent, DB Service or Paging Manager.
NOTES:
• The system will not allow you to link a Mother transmitter that has a low battery.
• Quick Response devices page low battery conditions as Device Faults.
• A Low Battery Alarm is cleared for a QR or ICM device when the battery is replaced.
• When the battery on the CA420 is low, the red light flashes every 10 seconds, the
buzzer chirps and the nurse call triggers momentarily. When CA420 is used with a
Universal transmitter a low battery will also triggers an Assistance Required alarm at
the computer every few seconds. Replace the low battery immediately to avoid this
anomaly.