User's Manual

CHAPTER 3 Maintenance
Page 54 of 64 Quick Response Premiere Wireless Call System Hardware Installation Guide
0510-1099-E
Router Failure
When a full function device (Router) fails, its limited function device (i.e. Pull Cord, Universal) will fail to
communicate and automatically search for another Router to associate with for a check-in or alarm.
To replace a failed Router
In case the router is still operating but needs to be replaced due to faulty RF communication, broken tamper
switch, etc., follow the steps outlined in the Quick Response Premiere Router/Coordinator Cloning Guide
(0510-0401).
If the Router has lost all ability to operate:
1. In the software application, click Report on the toolbar and open the Device Tree Report.
2. Sort the Device Tree Report by Comport and print the report.
3. Find the Router and all of its dependent Routers and make a list of these Routers (any Routers that contain
the defective Router name in their path).
4. Remove power from each Router noted in step 3.
a. a. If AC power is provided by a CPS, turn the CPS output off at this time (all
Routers will report low battery in 5 minutes, but that’s OK).
b. b. If AC power is provided by individual wall transformers, unplug the wall
transformer for each Router noted in step 3.
c. c. Remove battery power (turn battery slide switch to off position) for each Router
noted in
d. step 3.
5. In the software, delete all of the Routers noted in step 3 (check delete, click save).
6. Remove battery from each end device that could possibly be within range of the Routers noted in step 3.
7. Replace the defective Router.
8. Start with just the new Router for the steps below.
9. Apply power to the Router.
a. Apply battery power (turn battery slide switch to on position) for this Router. After the ON/Off
switch is turned to the ON position, the LED’s at the bottom of the device should flicker. If they
do not flicker then turn the switch to the OFF position and then turn it back ON.
b. If AC power is provided by a CPS, leave the CPS output off for now.
c. If AC power is provided by individual wall transformers, plug in the wall transformer for this
Router.