User's Manual

Series 6.0 Software (0510-1065-A) - User Guide 83
Event Types
Assistance Required
An Assistance Required alarm occurs when a QR device belonging to a patient alarms. The Alarm message will
remain until the alarming device is reset. An Assistance Required alarm is also activated in response to a Fall
Management System alert.
To respond to an Assistance Required Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Assistance Required Alarms must be reset at the alarming device.
3. Reset the alarming device. The system records the event as a Reset when the alarming device is reset.
4. If responding to a Fall Management System alert, the system will automatically reset and begin
monitoring once the patient is placed back on the Sensor Pad (refer to “Messaging Services” on
page 26).
5. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
6. From the Client computer, click anywhere in the Assistance Required Alarm Message Box to access the
Event Information window.
7. Select one of the following event causes:
• Fall —the patient had fallen and needed assistance.
• Wate r—the patient required water.
• Food—the patient required food.
• Ta l k -—the patient had matters to discuss with the attendant.
• Bathroom—the patient required bathroom assistance.
• Tes t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You can click Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.