User Manual

Troubleshooting
Smart Sense Infant Transmitter (0510-1093-C) - User Guide 19
Troubleshooting
Transmitter Issues
A Transmitter is activated when the conductive material that is embedded in the banding
material is pierced by both sets of the transmitter's metal prongs and secured by both of the
transmitter clamps. The metal prongs must be in good condition.
Inspect the Metal Prongs
• Prongs must be clean
• No lint adhering to the prongs
• No bent prongs
• No broken prongs
• No discolored prongs
• All of the metal tips on the prongs are intact
Verify that the transmitter is properly applied to the patient without signs of damage to either
the transmitter or the banding material. Verify that the clamps and clamp guides are not
damaged.
If multiple No Signal alarms occur for the same transmitter and you cannot determine the
cause, i.e. failure to re-band a transmitter following a Cut Band or Band Off event or failure
to return a patient in allotted Escort time, that transmitter needs to be removed from service
(contact a superuser to request a "Hard" removal of the transmitter from the system).
Environmental Issues
The Safe Place system uses "Radio Frequency Identification Technology." When a Safe
Place transmitter is activated, it emits a non-audible sound (Radio Frequency Identification)
every ten seconds that is heard by the Safe Place antennas located in your ceilings. The
antennas then report the transmitter check-in to the Safe Place software.
If your facility is getting multiple No Signal alarms, it is possible that there may be some
source of environmental radio frequency noise in your facility that is making it difficult for
the Safe Place system antennas to hear the activated transmitter signals. Radio Frequency
Noise is defined as the non-audible sound produced as a by-product of an electrical process.
Some of the things that cause excessive radio frequency noises are poorly grounded
devices, medical devices with LED panels, or devices that audibly "hum" or "buzz."