User's Manual

Chapter 4: Handling Events
106 Series 7.0 Software (0510-1086-B) - User Guide
Assistance Required Alarm
An Assistance Required alarm occurs when a QR or 9600 Series device belonging to a patient alarms. The
Alarm message will remain until the alarming device is reset. An Assistance Required alarm is also activated
in response to a Fall Management System alert.
To respond to an Assistance Required Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Assistance Required Alarms must be reset at the alarming device.
3. Reset the alarming device. The system records the event as a Reset when the alarming device is
reset.
4. If responding to a Fall Management System alert, the system will automatically reset and begin
monitoring once the patient is placed back on the Sensor Pad (refer to the “Advanced 3-Way Care
Solution” on page 30 or the “Advanced 4-Way Care Solution” on page 32).
5. If the Enforce Joint Commission reporting feature is activated, you must select an Event Cause
once the alarming device has been reset. When you reset the alarming device, the Red Alarm
changes to a White Alarm in the Alarm Message Box and Event List. If the Enforce Joint
Commission reporting feature is not activated, the Alarm Message Box clears once the alarm is
cleared at the device.
6. From the Client computer, click anywhere in the Assistance Required Alarm Message Box to
access the Event Information window.
7. Select one of the following event causes:
• Fall —the patient had fallen and needed assistance.
• Water—the patient required water.
• Food—the patient required food.
• Ta l k-—the patient had matters to discuss with the attendant.
• Bathroom—the patient required bathroom assistance.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared
from the Event List of every Client computer configured to monitor the unit.
NOTE: You can click Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts
the alarm sound.