Product guide

P/N 480-0028-00-05 ii
Warranty/Approvals
QUINTUM TECHNOLOGIES, INC.
LIMITED WARRANTY AGREEMENT
Quintum Limited Warranty
QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware
products covered by this warranty, for a period of two years, and (ii) all software media, also for a period of two
years, will be free from significant defects in materials and workmanship from the date of purchase from Quin-
tum or Quintum’s authorized reseller or distributor (the “Warranty Period”).
SERVICES:
In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed
above, you must call the Technical Assistance Center (TAC) at 877-435-7553 within the United States or 732-
460-9399 Internationally, 9:00 AM to 5:30 PM, Eastern Standard Time, for initial problem diagnosis. Quintum
Technologies will perform warranty service at Quintum Technologies designated facility, provided the customer
returns the Quintum Technologies Product in accordance with Quintum Technologies' shipping instructions.
Quintum Technologies' sole responsibility under this warranty shall be, at Quintum Technologies' option, to
either repair or replace the Quintum Technologies Product within 10 days. All defective Quintum Technologies
Products, or defective components thereof, returned under this warranty shall become Quintum Technologies'
property. If Quintum Technologies determines that the original Quintum Technologies Product did not contain a
Material Defect, Purchaser shall pay Quintum Technologies all costs of handling, transportation, and repairs at
Quintum Technologies' prevailing rates, including all costs of providing an interim Quintum Technologies
Product.
The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This
number is to be prominently displayed on the shipping container and referenced on all correspondence pertaining
to the returned product. Customers are responsible for shipping and insurance charges to return the defective
product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.
Please return any hardware together with the accompanying software media to Quintum following the RMA Pro-
cedure set out below (you may also be asked to provide written documentation of your purchase).