Tenor Configuration Manager Product Guide P/N 480-0028-00-05 © Copyright 2006 Quintum Technologies, Inc. All Rights Reserved. Tenor and Quintum are registered trademarks; and Quintum Technologies, Inc., the Quintum Technologies logo, Tenor VoIP MultiPath Switch, ApplicationServer, Call Routing Server, PacketSaver, VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc. Other trademarks appearing in this document are the property of their respective owners.
Warranty/Approvals QUINTUM TECHNOLOGIES, INC. LIMITED WARRANTY AGREEMENT Quintum Limited Warranty QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty, for a period of two years, and (ii) all software media, also for a period of two years, will be free from significant defects in materials and workmanship from the date of purchase from Quintum or Quintum’s authorized reseller or distributor (the “Warranty Period”).
CUSTOMER REMEDIES: Quintum and its suppliers’ entire liability and your exclusive remedy shall be, at Quintum’s option (i) repair or replacement of the software media or hardware that does not meet Quintum’s Limited Warranty with new or like-new software media or hardware or (ii) return of the price paid for software media or hardware that does not meet Quintum’s Limited Warranty.
Quintum RMA Procedure 1. Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732460-9399 Internationally, Monday through Friday from 8:30am till 5:30pm U.S. Eastern time. 2. Provide Customer Services Department the following information: • Customer Name and Contact Name • Product Part number(s) • Product serial numbers • Quantity to be returned • Type of return (i.e., warranty return) • Reason for return • Proof of purchase (invoice or PO) 3.
Table of Contents Warranty/Approvals Quintum Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Table of Contents Chapter 1: Introduction What is the Quintum Tenor Configuration Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Windows/Typographical Conventions . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction This chapter gives you a general overview of the Quintum Tenor Configuration Manager software. This chapter includes features and capabilities, as well as information about the organization of this product guide.
Chapter 1: Introduction What is the Quintum Tenor Configuration Manager? Through Tenor Configuration Manager, you can configure all parameters of the Tenor unit, including all call-related functions.
Chapter 1: Introduction Figure 1-1 Tenor Configuration Manager - Sample Window P/N 480-0028-00-05 1-3
Chapter 1: Introduction Features and Capabilities Network Management Ease of Use Tenor Configuration Manager enables you to perform tasks from a single software source. The application is accessible through web-based installation, which makes network management not only flexible, but easy to use. Through the Tenor Configuration Manager, you can configure such Tenor parameters as setting directory numbers and assigning signaling groups.
Chapter 1: Introduction Configuration made simple Add Number Directories in one step. Through the Tenor Configuration Manager, adding an entry to a number directory (e.g., Bypass Number Directory, Hunt LDN Directory, or Hop-off Number Directory) is a simple matter: Enter the desired name and click Add. The entry automatically appears as part of the Number Directory. Figure 1-2 Add Number Directories - Sample Window Associate Routing Groups.
Chapter 1: Introduction Unique board configuration. The Tenor Configuration Manager automatically determines the type of unit connected to the system (e.g., Tenor CMS system, Tenor AS, etc.). As a result, unique board configuration windows are displayed for the specific unit type so you can configure items such as interface type, Layer 1 parameters, and Routing/Signaling/Channel group configuration.
Chapter 1: Introduction Figure 1-5 Systemwide Configuration P/N 480-0028-00-05 1-7
Chapter 1: Introduction Windows/Typographical Conventions The Tenor Configuration Manager windows require you to enter information or select field entries from various field types, as follows: Edit box. The edit box is a field in which you enter alphanumeric characters. The maximum number of digits/letters you can enter depends on the field definition. Figure 1-6 Edit Box sample Edit Box Check box. Check boxes enable you to click on one or more entries from a list of choices.
Chapter 1: Introduction Finding Help A complete online Help system is available for the Tenor Configuration Manager. You can access either window-level help or field-level help. In addition, you can use this product guide for finding information about moving around the system. Online Help A complete online Help system is available at your fingertips. To reach Help, click on the Help menu item at the top of the main window. The online Help system is displayed.
Chapter 1: Introduction How to use this Product Guide What’s included? This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are included: • Chapter 1: Introduction. Provides a general overview of the product, including a description of how our product fits into the VoIP network. • Chapter 2: Getting Started - Tenor Configuration Manager.
Chapter 1: Introduction Interoperability Tenor Configuration Manager cannot be installed on Microsoft Windows Server 2003. NOTE: The instructions below assume you have already downloaded the Tenor Configuration Manager install.exe file. 1. Ensure the install.exe file is downloaded (available through www.quintum.com or the Documentation CD ROM you received with your system). 2. Access the install.
Chapter 1: Introduction 4. Click on the Compatibility tabbed panel. The Compatibility tabbed panel is displayed. Figure 1-11 Compatibility Window Compatability Window 5. Click on the check box for the option, "Run this program in compatability mode for” and select Windows 2000 from the drop-down list.
Chapter 1: Introduction Figure 1-12 Run this Program Check Box Select Windows 2000 6. Click Apply and OK. 7. Run the install.exe again. 8. Run the Tenor Configuration Manager.
Chapter 2: Getting Started - Tenor Configuration Manager This chapter tells you how to install the Quintum Tenor Configuration Manager. You will find system requirements for installation, as well as the actual installation procedure and information about navigating around within the Configuration Manager.
Chapter 2: Getting Started - Tenor Configuration Manager System Requirements The following are required to install the Tenor Configuration Manager on your PC: • Pentium III 800MHz processor • 256 MB Memory • 128 MB free hard disk • Internet connection • Microsoft® Windows 2000 or Microsoft® Windows XP • Netscape Communicator 6.0 or later OR Internet Explorer 5.0 or later NOTE: Some problems have been noted when the system is using an ATI Rage 128 Pro video card with an outdated driver. Go to http://www.
Chapter 2: Getting Started - Tenor Configuration Manager Login After installing the Configuration Manager, you are ready to log in to a Tenor. NOTE: You can only connect to one Tenor unit at a time. To log in to a different unit, you must connect by specifying the applicable IP address. 1. Start the Configuration Manager, from the location on your PC that you specified during installation. For example, click on Start > Programs > Quintum Tenor Configuration Manager > Tenor Config Manager.
Chapter 2: Getting Started - Tenor Configuration Manager Auto Discovery The Auto Discovery process scans your local network to discover local Tenors. NOTE: Before the Tenor executes an auto-discovery session, we recommend you check your local firewall settings to ensure there is a clear connection to the Tenor. The discovery process can only occur on Ethernet ports on the PC that are directly connected to their respective subnets (i.e., your local subnet).
Chapter 2: Getting Started - Tenor Configuration Manager Basics - Getting Acquainted with Tenor Configuration Manager The Tenor Configuration Manager’s main window is the central work area in the software. From this window, you can click on an item in the Menu Tree to show other windows in the Display Area, and you can configure fields in those windows. Each main menu component is described below.
Chapter 2: Getting Started - Tenor Configuration Manager Main Menu Bar The main menu bar enables you to perform all functions such as connecting to a Tenor, submitting changes, launching the CLI, and accessing Help. Each of the main menu bar options is listed and described below. File Menu • Connect. Enables you to connect to a Tenor. • Reload. Enables you to re-connect to a Tenor. • Submit Changes. Submits any changes to the Tenor’s permanent database.
Chapter 2: Getting Started - Tenor Configuration Manager Action Menu • Telnet. Allows you to launch the Tenor Command Line Interface (CLI) through a Telnet window, set Telnet clients (select what application to use), and manage Tenor Telnet Sessions. • Launch FTP. Launches an FTP session in a DOS window. • Tenor Time. Displays the system time on the selected Tenor. • Reset. Resets the selected device. • Set Factory. Reloads factory settings for the selected device. • Color.
Chapter 2: Getting Started - Tenor Configuration Manager Display Area The display area of the main window is the main configuration section of the Configuration Manager. Once you click on an icon from the menu tree, the corresponding window appears in the display area. Navigation Buttons The Navigation buttons enable you to move from one window to the next, forward and backward through the Configuration windows.
Chapter 2: Getting Started - Tenor Configuration Manager Common Function Buttons This group of buttons is available from each window in the lowest part of the display area. They are for common functions that you might want to perform in any configuration window. Figure 2-3 Common Function Buttons Common Function Buttons Use the following information as a guide: • Confirm/OK. Confirms the information you entered in this window but does not save it in the permanent database.
Chapter 2: Getting Started - Tenor Configuration Manager Navigating through the software There are three ways to navigate through the Configuration Manager’s windows: Menu Tree, Tool Bar, and Tabbed Panels. See below for a description of each. • Menu Tree. To reach any window, click on the desired menu item from the menu tree at the left of the window. The corresponding configuration window is displayed. • Tool Bar.
Chapter 2: Getting Started - Tenor Configuration Manager Change the Password The password window enables you to change the password for the system. Change the password as follows: 1. From the main menu bar, click on File > Password. The Password Change window is displayed. See Figure 2-4. 2. In the Old Password text box, enter the old password. 3. In the New Password text box, enter the new password. 4. In the Confirm New Password text box, confirm the password by re-typing the new password. 5.
Chapter 2: Getting Started - Tenor Configuration Manager Configure a Tenor NOTE: This section assumes you are connected to the Tenor at the IP address you specified. Also, the Tenor must be running the Configuration Manager software. You can configure each window and submit changes to the database. Once you submit the changes to the database, the configuration options are saved until you perform another submit or restore the default values.
Chapter 2: Getting Started - Tenor Configuration Manager Figure 2-6 Help Screen sample Click on IP Dial Plan Field descriptions/ valid values 3. To add/delete submenu options from the menu tree, right-click on the desired menu tree option. If you are able to add multiple instances of an icon (e.g., additional signaling groups), the New button lets you add an additional menu tree option. Click Delete to delete the selected option. 4. Move to the remaining windows and make all desired changes. 5.
Chapter 2: Getting Started - Tenor Configuration Manager Submit Changes NOTE: Whenever you issue a submit change command, all changes are submitted to the permanent database, including those changes made by other users that have not been submitted to the database and have not been discarded. Before submitting changes, review all desired changes for accuracy. Access the online Help system for further information regarding valid field entries. 1.
Chapter 2: Getting Started - Tenor Configuration Manager View Configuration Database View Draft/Permanent Database From any point in the software, you can view all configured information in the system’s database, including all prompts and corresponding configuration settings. There are two views of the database: Draft Version or Permanent Version. These are available as either text or .XML files. Draft Version.
Chapter 2: Getting Started - Tenor Configuration Manager View Database Changes Database changes include all changes that have occurred after the last submit, including changes not yet submitted to the permanent database. By default, the file is displayed using Microsoft Notepad; you can then either save or print the file for future use. View database changes as follows: 1. Select View > Database Changes. The changes you made between the permanent database and temporary database will be listed.
Chapter 2: Getting Started - Tenor Configuration Manager View Tenor Status/Info From any point in the software, you can view status information from the device to which you are currently connected. You can also launch three status-related utilities. From the main menu, select View > Tenor Status/Info. You are presented with the following options.
Chapter 2: Getting Started - Tenor Configuration Manager Option Description Telnet Clients Launches a text report listing the IP addresses/ports of any connected Telnet clients. Boot Configuration Launches a text report that lists boot device, unit number, processor number, host name, file name, inet on ethernet (e), gateway inet (g), user (u), ftp password, flags (f), and other (o).
Chapter 2: Getting Started - Tenor Configuration Manager View Alarm Status From any point in the software, you can view Active Alarms and Alarm History. • Select View > Tenor Alarm Status > Active Alarms. The connected device is queried to provide a list of currently active alarms. • Select View > Tenor Alarm Status > Alarm History. A text report is launched to provide a history of alarm activity.
Chapter 2: Getting Started - Tenor Configuration Manager Launch Telnet Command Line Interface (CLI) Session From the Configuration Manager, you can launch the Command Line Interface (CLI). The CLI provides another method for configuring the Tenor unit. Launch a CLI session as follows: 1. From the main menu, select Action > Telnet > Launch CLI. The CLI is launched. 2. Enter a user name and password. The default user name is admin; the default password is admin. The main CLI prompt is displayed. 3.
Chapter 2: Getting Started - Tenor Configuration Manager Launch File Transfer Protocol (FTP) Session From the Configuration Manager, you can launch an FTP session. This provides a method for copying and backing up files. Launch an FTP session as follows: 1. From the main menu, select Action > Launch FTP. A system window is opened, allowing you to log in to the FTP utility. 2. Enter a user name and password. The default user name is admin; the default password is admin. The main FTP prompt is displayed. 3.
Chapter 2: Getting Started - Tenor Configuration Manager System Settings - Action Menu The Action menu provides you with other commands that can be used to adjust the interface. • Select Action > Tenor Time. A dialog displays the current system time. You can either click OK to accept the time or click Change to change it. The following window is displayed. Figure 2-9 Confirm set system time action window Use the calendar interface to make your change, then click Apply.
Chapter 3: Tenor Configuration Manager Wizard This chapter describes the Tenor Configuration Manager Wizard.
Chapter 3: Tenor Configuration Manager Wizard Launching the Configuration Wizard The Auto Discovery process is described in Chapter 2. From the Configuration Manager’s main menu, click on the Discover icon, which appears as a magnifying glass. After a scan of the local network, the Tenors Discovered screen is displayed, listing all local Tenors on the network that need to be configured. After running the Auto Discovery process, select the desired Tenor from the Tenors Discovered list and click Connect.
Chapter 3: Tenor Configuration Manager Wizard The following buttons are available throughout the Wizard process (not every button will appear on every screen). Definitions are as follows: • Next: Moves to next screen. • Back: Moves to previous screen. • Cancel: Cancels any changes you made to the screen. • Help: Displays help for the fields on that screen. Click on Help, then hover the mouse pointer over a field and left-click. • Finish: Finishes the configuration process.
Chapter 3: Tenor Configuration Manager Wizard Configure your Network Connection The first prompt is for how to configure the IP address of the Tenor, as shown in Figure 3-2. Figure 3-2 Tenor IP Address Configuration Choose from one of the following methods of setting an IP address for your Tenor. Your choice will determine the next window displayed. • Use DHCP - This selection attempts to obtain an IP address automatically.
Chapter 3: Tenor Configuration Manager Wizard Configure your Dial Plan The next item to configure is the Dial Plan (see Figure 3-3). Figure 3-3 Dial Plan Configuration The Dial Plan dialogs require you to enter the following information: • Dial Plan Country - Select the country (or set of dial plan rules) where the Tenor is located. This automatically configures the Tenor with the international dial plan for the specified country.
Chapter 3: Tenor Configuration Manager Wizard Select the Application Type The next few dialogs are displayed only if you are configuring a Digital Tenor. If you are configuring an Analog Tenor, jump ahead. See “Configure a Multi Path Application” on page 13. If you are configuring a Digital Tenor, the Application Configuration window appears next. The Application dialog requires you to select the type of application for which you will be using the Tenor (see Figure 3-4).
Chapter 3: Tenor Configuration Manager Wizard Configure Digital Settings (Tenor DX only) Digital Line If you are configuring a Digital Tenor, the Line Configuration window appears next. The Line dialogs require you to select the type of digital line settings for the Tenor (see Figure 3-5). Figure 3-5 Line Configuration Set the following options: • Primary Clock Source - Primary Clock Source is the source from which the Tenor derives primary network clocking.
Chapter 3: Tenor Configuration Manager Wizard • Line Type - Selects the line type of Digital Interface: T1 or E1. If the T1/E1 WAN interface card can be dynamically configured as a T1 or E1, then this attribute is configurable; otherwise, it is read-only. • Voice Coding Law - The Law command is used to set the voice coding law for this Digital Interface to either Mu-Law or A-Law. Typically, Mu-Law is used with T1, while A-Law is used with E1.
Chapter 3: Tenor Configuration Manager Wizard Phone Number If you are configuring a Digital Tenor, the next item to configure is the Phone Number (see Figure 3-6). Figure 3-6 Phone Number Configuration Set the following options: • Phone Number/Extension - Enter a phone number or PBX extension to be associated with a specific channel on your Tenor. You may specify an individual number for each channel, or one number for all channels.
Chapter 3: Tenor Configuration Manager Wizard • Channel - Select the channel to associate with the phone number. As described above, you may select "All" to create a hunt group. • Digital Interface - In the case of a Digital Tenor, you may also select the Digital Interface to associate with the phone number (or select "All" to create a hunt group). When you have made your choices, click Save/OK, and then Done.
Chapter 3: Tenor Configuration Manager Wizard Configure Analog Settings Phone Port If you are configuring an Analog Tenor, these settings allow you to configure the analog port on the phone side (see Figure 3-7). Figure 3-7 Phone Port Configuration You are prompted to enter the following information: • Disconnect Generation - Allows you to set the Tenor to disconnect based on a tone, or battery removal or reversal. • Caller ID Generation - Allows you to configure how caller ID is generated.
Chapter 3: Tenor Configuration Manager Wizard Line Port If you are configuring an Analog Tenor, the next item to configure is the Line Port Configuration (see Figure 3-8). Figure 3-8 Line Port Configuration These settings allow you to configure the analog port on the line side. You are prompted to enter the following information: • Disconnect Detection - Allows you to set the Tenor to disconnect based on a tone, or battery removal or reversal.
Chapter 3: Tenor Configuration Manager Wizard Configure a Multi Path Application The next item to configure is the Multi Path Configuration, for either Analog or Digital Tenors (see Figure 3-9). Figure 3-9 Multi Path Configuration You are prompted to enter the following information: • Pass Through Calls - Sets whether or not this routing group will allow calls to "pass through" to an opposite side routing group that has a matching passthrough ID.
Chapter 3: Tenor Configuration Manager Wizard Configure VoIP Routing The next item to configure is the VoIP Routing Configuration (see Figure 3-10). Figure 3-10 VoIP Routing Configuration This dialog allows you to toggle between two different modes for outgoing calls: H.323 and SIP (Session Initiation Protocol). Your choice here will determine whether windows are displayed to configure the H.323 protocol settings or the SIP settings. For H.323 settings, skip forward in this chapter.
Chapter 3: Tenor Configuration Manager Wizard Configure SIP Settings SIP Server The next item to configure is the SIP Server Information (see Figure 3-11). Figure 3-11 SIP Server Configuration You are prompted to enter the following information: • Primary SIP Server IP/URL - The IP address or Domain Name of the primary server used to make outgoing SIP calls. Only enter a URL if you have previously configured a DNS Server.
Chapter 3: Tenor Configuration Manager Wizard SIP User Information The next item to configure is the SIP User Information (see Figure 3-12). Figure 3-12 SIP Phone and User Password Configuration The SIP User Information allows you to associate numbers that you entered previously in the Phone Port Configuration with the User ID and Password that were assigned by a SIP Proxy administrator for authentication. This is also used by the SIP Proxy to determine where to send a phone call.
Chapter 3: Tenor Configuration Manager Wizard Configure H323 VoIP Settings If you selected H.323 for your routing, the next item to select is the H.323 routing method (see Figure 3-13). Figure 3-13 H.323 VoIP Configuration The H323 VoIP Configuration prompts you to choose between using a Gatekeeper or Static Routes. • If you choose to use a Gatekeeper, you can configure an IP address for both a primary and secondary Gatekeeper that will handle routing for the Tenor.
Chapter 3: Tenor Configuration Manager Wizard View and Approve the Configuration Summary Figure 3-14 Configuration Summary Click Finish to accept this configuration, or click Back to retrace your steps through the Wizard and make changes.
