Product guide

P/N 480-0049-00-10 10-9
Chapter 10: Using IVR
invalid “You have entered an
invalid number.”
--
language “for English press” [lang] + [one] For English press one.
minute “minute” --
minutes “minutes” --
next call_ pound “To make another call
press the star key twice.”
--
next call_star “To make another call
press the pound key
twice.”
--
nine “nine” --
nineteen “nineteen” --
ninety “ninety” --
no_funds “You have insufficient
funds in your account.”
[no_funds] + [good_bye] You have insufficient
funds in your account.
Good bye.
one “one” --
pin “pin” [enter] + [pin] + [pound_key] Please enter your pin fol-
lowed by the pound key.
pound_key “followed by the pound
key.”
[enter] + [account_number OR
card_number OR pin OR destina-
tion] + [pound_key].
Please enter your account
number followed by the
pound key.
Please enter your card
number followed by the
pound key.
Please enter your pin fol-
lowed by the pound key.
Please enter your destina-
tion number followed by
the pound key.
problems “We are currently expe-
riencing technical diffi-
culties.”
[problems] + [hang_up] We are currently experi-
encing technical difficul-
ties. Please hang up and
call again later.
remaining “remaining.” [ <money> OR <time>] + [remain-
ing]
Eighteen minutes remain-
ing.
Twenty cents remaining.
rial “rial” --
second “second” --
seconds “seconds” --
seven “seven” --