Specifications

PBKSPH-12-008
March 28, 2013
Page 9
2.1 OBTAINING TECHNICAL ASSISTANCE
To obtain technical assistance, an active software assurance agreement must be in place. If
you are an NEC Associate calling for technical assistance, call 800-852-4632 and select option
“1”. You must have your valid NEC TECH ID available when calling for technical assistance. If
you do not have a “Tech ID” or if you have forgotten your “Tech ID”, you may contact
[e-mail] and provide them with your name and Associate information.
Associate end-users must contact their Associate for technical support. Direct end-users who
are calling for technical assistance, call 877-463-2267. You must have an active software
assurance agreement in order to obtain support free of charge, else support may be billable.
Note, the [e-mail] email will no longer be allowed when submitting trouble
tickets. Emails sent to this address will be redirected to call or use the online site. You must
call the “800” number listed above or use NEC‟s National Technical Assistance‟s online access
to input trouble tickets. Online access can be found by going to www.necam.com > Support >
Customer Technical Support & Assistance or www.necam.com. The first time you access this
site you will need to register your password as shown in the screen captures below:
Click here to create your new login
into the new NTAC portal.
2.2 OBTAINING ADDITIONAL INFORMATION AND DOCUMENTATION
3C documentation, presentations and other valuable information is posted within the NEC
Information Portal > NEC Downloads > 3C/Sphericall Folder.