Specifications

PBKSPH-12-008
March 28, 2013
Page 39
443006061
MNT NET-TAC-AF HW+SW
$155
TAC Only Remote Support AF
Series
443007061
MNT NET-TAC-AX HW+SW
$194
TAC Only Remote Support AX
Series
443008061
MNT NET-TAC-DX HW+SW
$515
TAC Only Remote Support DX
Series
Includes:
 Email and telephone access to the NET Technical Assistance Center (TAC) for
Hardware and Software Support
 NET TAC telephone access is available on a 24x7x365 basis, including NET designated
holidays
 Software upgrades for VX and Tenor product operating code and for specific Customer
purchased VX and Tenor application features (does not include new features, which are
charged separately)
Customer Responsibilities:
Customer may contact the NET TAC by phone or via our Customer Support Portal (information
at: (http://www.net.com/Pages/Support.aspx?pgid=130) to report an issue with an NET
Product(s). All matters requiring immediate attention, however, must be called into NET TAC.
NET TAC EXCLUSIONS
The services listed below are not part of NET BASIC, but may be available from NET through
another
Professional Service:
 Relocation or reconfiguration of NET Products
 Problem resulting from Customers system design
 Repair or replacement of NET Products which have been improperly handled, stored,
installed or maintained by the Customer
 Telco problems
 First level diagnostics of network faults
 Non-NET related problems
 Installation of NET products
 Replacement of defective parts identified by Customer’s first level diagnostic activity
 Non-mandatory engineering changes
 Project management or coordination services
 On-site maintenance services
7.6 SONUS QUINTUM
®
TENOR
®
GATEWAY REMOTE INSTALLATION
Discount Group = Support Services 2 (previously “NEC Provided 2”)