Specifications
PBKSPH-12-008
March 28, 2013
Page 37
If the reported defective product or part is not returned to NET within 15 calendar days,
or if Customer is not able to provide a verifiable carrier/waybill number for the return of
said product or part issued within said 15 day period, future requests for Advance Part
Exchange services may be denied and Customer requests for service on defective
products or parts will be managed under the NET BASIC service request at no
additional cost to the Customer. However, Customer will be responsible for costs
associated with shipping, receiving, Customs, duties and taxes.
NET ADVANCE EXCLUSIONS:
The services listed below are not part of NET ADVANCE, but may be available from NET
through another Professional Service:
Relocation or reconfiguration of NET Products
Problem resulting from Customers system design
Repair or replacement of NET Products which have been improperly handled, stored, installed
or maintained by the Customer
Telco problems
First level diagnostics of network faults
Non-NET related problems
Installation of NET products
Replacement of defective parts identified by 's Customer’s first level diagnostic activity
Non-mandatory engineering changes
Project management or coordination services
On-site maintenance services
NET BASIC Maintenance Support
When quoting in NEC MasterQuote System, on the Configuration Tab of MQ, under the
Software Assurance type coverage, select SW+HW for below Tenor coverage.
Part #
Description
LIST
Notes
443002061
MNT NET-BAS-AF HW+SW
$172
Basic Remote Support AF Series
443003061
MNT NET-BAS-AX HW+SW
$215
Basic Remote Support AX Series
443004061
MNT NET-BAS-DX HW+SW
$574
Basic Remote Support DX Series
Includes:
Email and telephone access to the NET Technical Assistance Center (TAC) for
Hardware and Software Support
NET TAC telephone access is available on a 24x7x365 basis, including NET designated
holidays
Software upgrades for VX and Tenor product operating code and for specific Customer
purchased VX and Tenor application features (does not include new features, which are
charged separately)
RMA Hardware Return for Repair service
Customer Responsibilities: