Specifications

PBKSPH-12-008
March 28, 2013
Page 140
24 NEC & 3rd Party Warranty
Manufacturer
SW Warranty
HW Warranty
Notes
UNIVERGE 3C
Software
90 Days from
shipment
N/A
After warranty expiration, Software Assurance is
required to receive technical support. Those
calling for Technical support should be certified
on the product for which they are calling.
UNIVERGE
Business
ConneCT
(Operator /
Contact Center)
90 Days from
shipment
NA
After warranty expiration, Software Assurance is
required to receive technical support. Those
calling for Technical support should be certified
on the product for which they are calling.
NEC 3C Servers
N/A
3 years from
date of
shipment
Included in Warranty is…
Remote telephone support during normal
business hours,
Next Business Day onsite support if necessary to
isolate a problem, advanced component parts
replacement and entire system replacement
dependent upon stock on-hand and isolation of
problem
NEC 3C
Gateways/Hubs
90 Days from
shipment
14 Months from
date of
shipment
Warranty is return to manufacturer with no
advanced replacement. Replacement is within 30
days after receipt of defective equipment. For
Advanced Replacement, Hardware Replacement
coverage must be purchased.
NET/Quintum/Te
nor Gateways
14 Months from
shipment
14 months from
date of
shipment
Warranty is return to manufacturer with no
advanced replacement. Replacement is within 20
days after receipt of defective equipment. For
Advanced Replacement, Hardware Replacement
coverage must be purchased.
Each Gateway must be covered under a
maintenance contract in order to receive support.
NEC Phones
(DT700)
N/A
5 years from
date of
shipment
5-year warranty. Advanced replacement is
provided.
Polycom Phones
N/A
14 Months from
date of
shipment
The warranty listed here is for Polycom Voice
products sold by NEC. Always refer to the
published PBK2900-10-004 on the NEC Portal
for up to date & accurate information.
TeleMatrix
Phones
1 year for IP
and 5 Years for
analog from
shipment
1 year for IP
and 5 Years for
analog from
date of
shipment
Warranty is return to manufacturer with no
advanced replacement. Replacement is within 20
days after receipt of defective equipment.
Polycom Video
& Infrastructure
90 days
1 year
The warranty listed here is for the majority of
Polycom Video products sold by NEC. Always
refer to the published PBKOP-10-001 on the
NEC Portal for up to date & accurate information.