Specifications

PBKSPH-12-008
March 28, 2013
Page 130
21 DuVoice™ Hospitality Application Products
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21.1 DUVOICE PRODUCTS OVERVIEW
The DuVoice application is an essential component of the 3C Hospitality solution and provides
the following features:
 Hospitality Voicemail system
o From 4 to 48 ports supported
o Maximum of 10,000 mailboxes
o Maximum of 10,000 hours of storage
o Supports Check-in and Check-out from PMS or from DuVoice Web-based
administration GUI
o Unified Messaging for administration staff including email and fax messages
 Email integration is not dependent on “certain” email systems. If you can send
and receive email, you can utilize the unified messaging built into the DuVoice
voicemail system
 PMS Function Summary (based on PMS)
o Check In
 Enable room mailbox
 Deliver welcome message (optional)
o Room Move
 Move messages to the new room
 Move scheduled wakeup calls
o During Stay
 Receive „call front desk‟ messages
o Check Out
 Disable mailbox
 Archive messages
 Extinguish message waiting light
 Remove wakeup calls for that room
 Archive wake up call data
 Remove any personal greetings
 Remove any personal password
 Reset extended stay class of service
o PBX-PMS Functions (Phone Control)
 Turn on/off long distance dialing
 Pass room clean/dirty status
 Pass guest name
 Single interface for both PBX & Voicemail
 Multiple Guest room languages available
 Multiple Property Management system integration via Serial or IP Interface