Specifications

PBKSPH-12-008
March 28, 2013
Page 122
20.2 OFFICEWATCH CALL ACCOUNTING (GENERAL BUSINESS)
OfficeWatch Call Accounting for Business is one of the most widely-used call accounting
systems today due to its
innovative features, management tools and ease of use. Using the Installation Wizard,
OfficeWatch can be up and
running in as little as 20 minutes. Great for tracking employee phone usage, incoming
customer calls, billing client phone calls and much more!
Key Benefits
 Increases employee efficiency and productivity
 Interfaces with virtually every PBX
 Stores records of incoming, outgoing and internal calls indefinitely
 Over 200 customizable reports that can be printed, emailed automatically or generated
on the fly from the Internet or network
 Flexible client/tenant billing and invoicing options
 911 call alerts via synthesized voice, cell phone text message, email and pager
notification
 Graphical trunk analysis utility available for in-depth trunk monitoring • Multi site call
tracking and reporting
 Automatic archiving of historical call records
 Software can share non-dedicated PC
 Lowers telecom costs
20.3 OFFICEWATCH FEATURE/MODEL MATRIX
FEATURE
STANDARD
WEB
ENTERPRISE
Password Security
Y
Y
Y
Client & Administration Rate Tables
Y
Y
Y
Toll Fraud Alert
Y
Y
Y
PBX Alarm
Y
Y
Y
Multi-Media “Voice” Alarms
Y
Y
Y
Reports Generator
Y
Y
Y
Unique Hotspot Map Reporting
Y
Y
Y
Quick Filter Reporting from the Main Screen
Y
Y
Y
Unlimited Departments
Y
Y
Y
Unlimited Account/Authorization Codes
Y
Y
Y
Unlimited Call Storage
Y
Y
Y
Up to 25 Billing/Rate Classifications
Y
Y
Y
Pager Notification of Alarms & Alerts
Y
Y
Y
Email Notification of Alarms & Alerts
Y
Y
Y
Automatic Report Scheduler
Y
Y
Y
Web Access Interface
-
Y
Y
OfficeWatch Server Software
Y