Specifications
PBKSPH-12-008
March 28, 2013
Page 12
410034
3C UCM Software DVD
$25
ISO Formatted image including the 3C UCM
System Software and all documentation. 3C
software can also be downloaded within the 3C
Licensing Server, free of charge.
412153
3C CMM Software DVD
$25
ISO Formatted image including the 3C CMM
(Collaboration). 3C CMM can also be
downloaded within the 3C Licensing Server,
free of charge. This package includes 3
separate DVDs.
410035
3C New System
$0.01
This part is used for tracking “new system” sales
of the 3C platform and must accompany all new
system sales orders.
400998
3C JITC v7.1 System
$0.01
This part is used for tracking “new JITC Certified
system” sales of the 3C v7.1 and must
accompany sales orders. If this part is not
included on order, your order will not be able to
download the appropriate software.
401293
3C JITC UCM Software
DVD
$25
ISO Formatted image including the 3C JITC
Compliant System Software & all
documentation. 3C software can also be
downloaded within the 3C Licensing Server,
free of charge. Refer to JITC Application Note
(AN-SPH-11-003) for details regarding this
release version.
410046
3C CSL (Collaboration
Session Licences)
$275
These licenses allow for number of
simultaneous collaboration sessions of 3C
system. They are priced based upon the total
quantity of participants using the 3C
collaboration meeting center whether audio
conferencing only or both audio and web
conferencing.
3.2 3C SOFTWARE ASSURANCE (SSA) OVERVIEW
In order to receive technical support and/or to obtain upgrade software, Software Assurance is
required.
Support Model
Associate Provided Model: Associate provides support to end-user and NEC provides
support to the Associate. The Associate technician who is calling in for support must be
certified on the 3C system.
Support Features
24x7 remote technical support for priority 1 and priority 2 issues
8x5 remote technical support for priority 3 and priority 4 issues
Major and Minor software updates (labor and hardware not included). Major updates
include Upgrades. Minor updates refer to patches and/or “bug-fixes”