Specifications

PBKSPH-12-008
March 28, 2013
Page 117
Part #
Description
MSRP
Notes
412128
BCT-3C Operator Base Package
$650
This Operator package consists of:
- 1 x Operator License
- 1 x Supervisor License
- 4 x VMP Port Licenses
This represent a package discount of
about 85%. A maximum of one Operator
package is permitted per system.
412129
BCT-3C Operator Lic.
$2,800
License per Operator, concurrent usage.
Internal, External, Park & Fallback Queues
determines # of STL Licenses you need
on BCT Side. VMP Licenses are used for
Queue Announcements, MOH & IVR.
Offers the Operator user interface.
Provides features such as call control,
Queue handling, Multi-tenant, Day/night
mode with overflow, Presence information,
Operator reachability, Simple & fast call
handling, Free seating.
Contact Center/Agents
412131
BCT-3C 10 Agent+Full Report PKG
$10,470
62% Savings over individual Purchase.
- 1 x Supervisor License
- 10 x Agent Licenses
- 1 x Voicemail Only User License
- 12 x BCT VMP Port Licenses
- Auto Attendant / IVR License
- Identification Routing
- Supervisor Full Reporting License
412132
BCT-3C Desktop Agent - 1 Lic.
$1,260
License per Agent, concurrent usage.
Offers Agent user interface. Provides
features such as call control, Queue
information, Longest idle routing, Call
information display, Agent reachability,
Group display, Multiple Directories, Call
log/missed calls/last dialed/answered,
Free seating.
412135
BCT-3C Phone Agent Lic.
$450
License per Phone Based Agent,
concurrent usage. As an alternative to the
Agent this user uses his telephone set for
call handling, logon/off and ready/not-
ready settings. This user does not use the
BCT client.
412136
BCT-3C Auto Attendant / IVR
$5,950
Functional license (on/off). Allows
handling or routing calls based on
interactive menu's.
412137
BCT-3C Skillbased Routing
$5,950
Functional license (on/off). Allows call
routing based on agent skills in addition to
longest idle routing.
412138
BCT-3C Outbound
$7,950
Functional license (on/off). Allows
automatic dialing of outbound campaigns
and call-back from queue.
412139
BCT-3C Email Routing
$11,775
Functional license (on/off). Allows routing
of emails based on the senders' and "to"
address, keywords in the message subject
and body. Emails are handled in the
customers POP-3/SMTP compatible email
application e.g. MS Outlook / Lotus Notes.
412140
BCT-3C Identification Routing
$11,775
Functional license (on/off). Allows routing
calls based on customer identification
either via the called number, caller number
(CLI) or digits entered by the customer.
412141
BCT-3C External Program Interface
$5,950
Functional license (on/off) Allows external
applications to control the BCT call flow.
Requires certification.
412142
BCT-3C Soft Wallboard Lic.
$2,180
Soft Wallboard can be used for displaying
real-time statistics & textual messages to
staff on any screen connected to a PC by