Warranty Guide

CONDITIONS/EXCLUSIONS TO THE LIFETIME WARRANTY
THIS LIMITED WARRANTY IS FURTHER MADE SUBJECT TO THE FOLLOWING CONDITIONS AND EXCLUSIONS, PLEASE READ THE
FOLLOWING CAREFULLY:
1. Required Installation. To be covered by this Limited Warranty, the Product must be installed indoors following the Manufacturer’s recommended
installation instructions for the Product and the manufacturer’s recommended installation instructions for the Covered Flooring. This Product is not suitable
for areas exposed to constant moisture such as shower stalls, etc.
2. Limitation on Flooring Type. This limited warranty only covers use of underlayment beneath Luxury Vinyl Planks or Tiles 2mm or thicker. This warranty is
void if installation is beneath sheet vinyl goods.
3. Limitation on Causes of Defects Covered Under Limited Warranty. This limited warranty covers only defects in manufacturing materials or
workmanship and does not cover defects, malfunctions or failures resulting from any other causes including, without limitation: (i) improper or inadequate
installation; (ii) damage in transit or during installation; (iii) damage caused by trades people or visitors to the job site or by cutting or puncturing or other
post installation damage; (iv) wear and tear, or indentations, depressions or marking caused to ooring from ordinary use; (v) installation or use of the
Product in any manner not recommended by the Manufacturer; and, (vi) defects caused by improper or inadequate maintenance, cleaning, use or care
of any Covered Flooring installed over the Product, including without limitation, the use of improper or non-recommended cleaning solutions or cleaning
practices.
4. Controlling Document. This limited warranty is the sole and exclusive description of warranties applicable to the Product. Any written or oral
representation, warranties or guarantees concerning the Product which are inconsistent with or beyond the scope of the description contained herein are
superseded by this document and deemed inapplicable or void.
5. Required Procedures to Submit a Warranty Claim. In order to obtain performance of any warranty obligation, the Owner must do the following:
Contact the Manufacturer at the toll-free number listed below or by mail at the address listed below, and request a claim form. Complete and return
the claim form along with the defective Product, Product Label, and the original dated sales receipt to the Manufacturer by certied mail return receipt
requested within the Limited Warranty Period. The phone number and address to contact the Manufacturer for these purposes is as follows:
MP Global Products, L.L.C. Attention: QuietWalk Luxury Vinyl Warranty Claim Department
2500 Old Hadar Road; P.O. Box 2283 | Norfolk, Nebraska USA 68702-2283 | Phone:[phone] Fax: [phone]
THIS LIMITED WARRANTY IS GIVEN IN LIEU OF IMPLIED WARRANTIES. IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
TO THE EXTENT ALLOWED BY APPLICABLE LAWS, MANUFACTURER HEREBY DISCLAIMS ANY AND ALL SUCH RIGHTS.
UNDER NO CIRCUMSTANCES SHALL MANUFACTURER BE LIABLE TO THE OWNER, OR ANY OTHER PERSON FOR ANY
CONSEQUENTIAL, INCIDENTAL, ECONOMIC, DIRECT, INDIRECT, GENERAL, OR SPECIAL DAMAGES ARISING OUT OF ANY BREACH
OF WARRANTY, EXPRESS OR IMPLIED, UNDER THIS CONTRACT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY HEREBY SUPERSEDES ALL PRE-EXISTING WARRANTIES, EITHER EXPRESS OR IMPLIED, RELATING TO
THE PRODUCT.
QWLV 0919