Product Manual

Page 39 of 41
ID
Displayed Text
Action
12
Unreadable Cassette barcode.
Ensure Cassette is inserted properly and
there are no markings on the barcode.
13
Cassette not valid for current test.
Retest using a Cassette of the correct
device type.
14
Assay Method File unavailable for
supplied Cassette.
Only test with approved Sofia 2 assays.
15
Cassette cannot be reused.
Use a Test Cassette that has not been
previously run.
16
Cassette drawer is open, unable to read
barcode.
Close drawer to proceed with test.
17
Barcode scanning in progress.
Wait until barcode scan is complete.
18
Cassette is past the expiration date.
Please retest with a non-expired
Cassette.
Retest with a non-expired Cassette.
19
Calibration period has expired and the
instrument is locked until Calibration
has been successfully completed.
Calibrate Sofia 2.
20
Cassette barcode is invalid, missing or
unreadable.
Retest using a Cassette with a valid
barcode.
21
Data could not be successfully
exported.
Confirm correct USB flash drive was
used and inserted correctly.
22
Data could not be successfully
imported.
Confirm correct USB flash drive was
used and inserted correctly.
23
User ID already exists.
Choose another User ID.
24
QC Card is past the expiration date.
Retest with a non-expired QC Card.
25
There was an error performing the
upgrade. Please reboot and try again.
Confirm correct USB flash drive was
used and inserted correctly.
26
User Name contains invalid characters.
Enter a User Name containing 20
characters or less.
27
Language file could not be successfully
loaded.
Confirm correct USB flash drive was
used and inserted correctly.
28
Loading Assay Method failed.
Confirm correct USB flash drive was
used and inserted correctly.
29
Log file could not be successfully
exported.
Confirm correct USB flash drive was
used and inserted correctly.
30
Battery is low. Please plug in to AC
power before running another test.
Connect Sofia 2 to AC power or charge
battery before running another test.
31
Calibration Failed.
Contact Technical Support.
32
Power On Self-Test error.
Clean the drawer, including the two
chips located on either side of the
drawer, re-boot instrument and retry. If
not corrected,