Product Manual

Page 38 of 41
The following barcodes have been configured at time of shipment:
1D Barcodes:
 UPC-A
 CODE 11
 UPC-E
 CODE 39
 EAN – 13 WITH EXTENDED COUPON CODE
 CODE 93 AND 93i
 CODABAR
 CODE 128
 INTERLEAVED 2 OF 5
 GS1 DATABAR
 IATA CODE 2 OF 5
 MSI
2D Barcodes:
 DATA MATRIX
 AZTEC CODE
 QR CODE
Appendix B System Troubleshooting
Error Messages
Note: The chart below describes the error messages that may be displayed while using Sofia
2. If unable to resolve the problem after troubleshooting, please record the error message
and contact Quidel Technical Support. The error message will help Technical Support
diagnose the problem.
ID
Displayed Text
Action
1
Unexpected error.
Contact Technical Support.
2
User ID must be entered.
Enter a valid User ID to proceed.
3
Patient ID must be entered.
Enter a Patient ID to proceed.
4
Invalid User ID.
Enter a valid User ID to proceed.
5
Removable storage is missing or not
writable. Please insert a USB storage
device and try again.
Insert a USB flash drive.
6
Kit Lot ID must be entered.
Enter the Kit Lot number.
7
File write failed.
Replace USB flash drive.
8
Current temperature out of range of
assay or system.
Temperature range allowed is 15°C to
30°C / 59°F to 86°F.
9
Printing error.
Check connection to printer.
10
Invalid QC Card barcode.
Check or rescan QC Card.
11
Printer not found.
Check connection to printer.