Product Manual

Error Description Action Code
Sofia Calibration
Error
Sofia Calibration Failed. Please contact Technical
Support.
###.###.061.032
Barcode Reader
Error
The barcode scan is invalid
or the Barcode Scanner
may be improperly
programmed or defective.
Ensure barcode is complete
and not damaged and rescan. If
error continues, please contact
Technical Support.
###.###.061.010
Calibration
Overdue
Instrument locked. Please calibrate Sofia. ###.###.061.060
Cassette Error The Cassette barcode
is invalid, missing or
unreadable.
Please retest using a Cassette
with a valid barcode.
###.###.061.042
Cassette Reuse
Error
Sofia has recognized this
Cassette has already been
used.
Please use a cassette that has
not been previously run.
###.###.061.002
Data Export
Error
Data could not be
successfully exported.
Please confirm correct SD Card
was used and inserted correctly.
###.###.061.036
Data Import
Error
Data could not be
successfully imported.
Please confirm correct SD Card
was used and inserted correctly.
###.###.061.033
Device Type
Error
The device type is incorrect. Please retest using a Cassette of
the correct device type.
###.###.061.044
Drawer Blocked Please unblock drawer, and
press Eject key once more.
If the failure occurs repeatedly
please call Technical Support.
###.###.060.006
Duplicated User
ID Error
The User ID already exists. Please choose another User ID. ###.###.061.040
Expired Cassette The Cassette is past the
expiration date.
Please retest with a non-expired
Cassette.
###.###.061.043
Expired QC Card The QC Card is past the
expiration date.
Please retest with a non-expired
QC Card.
###.###.061.046
Firmware
Upgrade Error
SD Card not found or has
wrong format.
Please confirm correct SD Card
was used and inserted correctly.
###.###.061.068
ID Warning Entered ID is invalid. Please type in a valid User ID to
proceed.
###.###.061.006
Invalid User
Name
The User Name contains
invalid characters.
Please enter only letters and
numbers.
###.###.061.041
Error Description Action Code
Language File
Import Error
Language file could not be
successfully loaded.
Please confirm correct SD Card
was used and inserted correctly.
###.###.061.034
Loading Test
Type Error
Loading Test Types failed. Please confirm correct SD Card
was used and inserted correctly.
###.###.061.039
Log File Export
Error
Log file could not be
successfully exported.
Please confirm correct SD Card
was used and inserted correctly.
###.###.061.035
Low Battery
Warning
Batteries are low. Connect Sofia to AC power or
replace batteries before running
another test.
###.###.061.051
Missing User ID
Error
The User ID is missing. A
User ID is mandatory for
adding or editing a User.
Please type in a valid User ID to
proceed.
###.###.061.013
SD Card File
Error
SD Card has wrong format
or file not found.
Remove the SD Card and insert
an approved SD Card from
Quidel.
###.###.061.003
SD Card Missing
or Full
Please insert a SD Card with
enough free space on it.
Check the SD Card slot in the
back of the unit. Install SD Card
if needed.
###.###.061.007
SD Card Read
Error
Read failure from SD Card. Remove the SD Card and insert
an approved SD Card from
Quidel.
###.###.061.005
SD Card Write
Error
Write failure on SD Card. Remove the SD Card and ensure
that the “write lock” switch on
the SD Card is not activated.
Once you have ensured the
SD Card is unlocked, insert the
SD Card and press OK.
###.###.073.054
Self Test Failed Power On Self Test Error. Discontinue use and contact
Technical Support.
###.###.044.001
Supervisor ID
Error
The supervisor ID should
have between 4-12
characters.
Please check Supervisor ID and
re-enter.
###.###.061.012
Temperature
Warning
Temperature is out of
range.
Temperature range allowed is
15.0°C to 30°C/ 59°F to 86°F.
###.###.061.018
Unknown Test
Type
The required Test Type is
not installed.
Refer to page 20 to see
instructions for installing Test
Type files.
###.###.061.031
User Type
Cannot Be
Changed
This is the last supervisor.
Its type cannot be changed.
Create a replacement
Supervisor or set a new default
Supervisor before changing
User status to Operator.
###.###.061.054
Wrong Value
Measured
Stray light or wrong
calibration.
Restart Sofia, and if issue
continues, contact Technical
Support.
###.###.071.021
Error Messages
Note: The chart below describes some of the error codes that may
be displayed while using Sofia. If unable to resolve the problem after
troubleshooting, please record the last six digits of the error code and
contact Quidel Technical Support. The six digits will help Technical
Support diagnose the problem.
Error MessagesError Messages
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