Warranty Information

Quick
•
Step
®
NatureTEK Select
™
& NatureTEK Plus
™
Residential Warranty
Rev 0407_May/2019
Page 2 of 4
GENERAL TERMS AND CONDITIONS FOR LAMINATE WARRANTIES
Quick
•
Step
®
NatureTEK Select
™
and NatureTEK Plus
™
flooring and accessories carry the specific warranties listed above which are
subject to the following general terms and conditions:
1. This warranty applies only to the person stated as the buyer on the purchase document(s). This warranty applies
only to first quality Quick
•
Step
®
brand product purchases made after the edition date of this warranty when
the product is installed in an indoor, climate controlled private residence and according to Quick
•
Step’s written
installation instructions. The instructions may be viewed at us.quick-step.com. Product must be maintained in
accordance with Quick
•
Step’s written instructions.
2. This warranty only applies to defects inherent to the material supplied. It includes the delamination or reduced
resistance of the wear layer, but does not include, in beveled-edge products, wear along the edges of the planks
less than 3/16” (5mm) from the edge. The lifetime locking warranty on the Uniclic joint only applies to open joints
greater than 0.01 inches (0.2mm). Quick
•
Step
®
will repair or replace the area of defective product at its option. When
replacement of the flooring is made, only new planks from the current product range at the time the complaint
is upheld will be supplied. There will be no other form of compensation. Responsibility under this warranty only
applies to defects that were not visible before or during the installation of the product. If the product was originally
professionally installed, Quick
•
Step
®
will cover reasonable labor costs for any defective product.
3. This warranty does not cover damage to the product caused by installation errors. Flooring planks or accessories
must be checked carefully for material defects before and during installation and under sufficient lighting. Products
with visible defects must not be installed under any circumstances. The distributor or retailer must be informed in
writing of such defects within 15 days. After this time has elapsed, no further complaints will be accepted. Color
and gloss differences resulting from material added to an existing installation at a later date and from non-warranty
repairs are excluded from coverage.
4. To qualify for any repair or replacement, buyer will need to provide the original dated sales receipt or other
documentation to demonstrate proof of purchase.
5. This warranty does not apply to product that has been put to abnormal use or conditions or abused in any way,
which includes but is not limited to moisture damage from plumbing, storm or flood; damage from smoke, fire or
other casualty events; damage caused by negligence; improper alterations of the original manufactured product;
damage from use of the flooring that is unreasonable considering the normal and expected uses of a laminate
wood floor in a residential environment; damage of mechanical nature, severe impact or scratches (caused by
dragging objects or furniture) or cutting; damage caused by spike heel shoes, rotating beater bars, floor scrubbers,
or steamers; damage caused by domestic pets that have not had proper grooming care; damage caused by water
or moisture trapped beneath the floor due to improper subflooring or underlayment, including but not limited to
damage from hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through
exerted pressure) or other conditions that result in water or moisture beneath the floor; or damage caused by
moisture left on the floor around the wall base, transitions, and trims. The Limited Lifetime and 10-Year Waterproof
Flooring System warranties do not apply to damage caused by events beyond everyday household spills, including
but not limited to flooding, standing water, leaking pipes, mechanical failures or appliance leaks. The damage to the
product must be evident, measuring per product unit (plank, accessory, etc.) at least 1.40 square centimeters or 0.5
square inch.
*